Warhawk Health Services

• Notice of Privacy Practices
• Will my visit be confidential?o All medical records and health information are strictly confidential. In accordance with the federal HIPAA laws, information will not be released without authorization from the patient, except by court order. You can read our full Privacy Notice here. You can find the authorization forms for Warhawk Health Services (WHS) to release or request information on your behalf here.  In accordance with Alabama laws, WHS reserves the right to charge the state recommended fees to send copies of records. However, you can always print or send a copy of your records from your personal Patient Portal account. 

• Do I have to make an appointment or can I walk-in at Warhawk Health Services?
  • Appointments are recommended and highly encouraged to reduce wait times. WHS has same day appointment availability by calling 334-244-3281.
  • Walk-ins will be seen according to the next available scheduled appointment time.
• How can I make an appointment at Warhawk Health Services?
  • Please call (334) 244-3281 during regular scheduled business hours to make an appointment.
  • If you have an emergency health problem after WHS is closed, please seek care at Baptist Medical Center East Emergency Room.
• Can I make an appointment online?
  • Warhawk Health Services apologizes for the inconvenience, but online appointments are not available at this time.
• What do I do when Warhawk Health Services is closed?
  • Emergencies on AUM campus: Call Campus Police 334-244-3424
  • For assistance when the clinic is closed, please use any of the numbers listed below.
  • Emergencies: 911
  • Baptist Medical Center East:
    • 334-277-8330
      400 Taylor Road
      Montgomery, AL. 36117
  • American Family Care (AFC) Primed Taylor Crossing
    • 34 Taylor Road North
      Montgomery, AL. 36117
  • American Family Care (AFC) Primed Eastchase
    • 2750 Berryhill Road #3564
      Montgomery, AL. 36117
• Safe Harbor (Sexual Assault): 334-844-SAFE (7233)
• Suicide Hotline: 800-273-TALK (8255)
• Poison Control: 800-222-1222

• Can Warhawk Health Services take care of most medical problems?
  • The medical staff at Warhawk Health Services provides comprehensive health services similar to those provided at any other primary or urgent care clinic.
• Can Warhawk Health Services provide referrals to outside providers?
  • Yes, WHS can provide referrals to outside providers as necessary.
    Note: WHS is unable to provide referrals or order outside radiological studies for those with Medicaid, Medicare, Tricare, or Blue Cross Blue Shield with BEG or PGX prefixes as WHS is not considered a medical home for these insurance providers. Patients with these insurance policies require referrals to come from their primary care physician.
• Does Warhawk Health Services perform lab work from other physicians?
  • Yes, you will need to send your physician’s order to WHS or bring it with you when you come in. Please call to make an appointment for your lab work by calling 334-244-3281. Once WHS receive your results, we will send them to the ordering physician.
    Note: WHS is not responsible for any fees not covered by your insurance company for labs ordered. If you have a question about the bill you receive, seek assistance from the ordering provider.
• How will I receive my lab results?
  • WHS will publish your results to your secure patient portal (link here) account. For abnormal lab results, a medical professional from WHS will call you to discuss.
    Note: If your lab work was from an outside physician, WHS CANNOT give you those results. The ordering physician will have those results and will be the one to give them to you.
• Do you have a dentist or optometrist available at Warhawk Health Services?
  • No, but the staff at WHS is happy to provide a list of available providers in the area for you to call.
• Can Warhawk Health Services refill my ADD/ADHD medication?
  • WHS does not prescribe controlled substances at the clinic. However, the WHS providers are happy to provide a referral for you.

• How do I pay for my visit at Warhawk Health Services?
  • Office visits for students are $5. Faculty, staff, and dependents are seen for $15.
    WHS accepts cash and debit/credit card.
• Does Warhawk Health Services accept insurance?
  • Currently, WHS providers are contracted with Blue Cross Blue Shield and United Healthcare Student Resources.
• What if I cannot pay my bill at Warhawk Health Services?
  • Payment is expected at time of service. However, in special situations, payment arrangements may be available.
    Note: WHS is not able to charge to your AUM student account at this time. A hold may be placed on your student account with the registrar if no payment or payment arrangements are made.
• Does AUM offer insurance to students?
  • Yes, AUM offers insurance through United Healthcare Student Resources.
  • Please call the Office of Student Affairs at 334-244-3279 for more information on how you can apply.
  • Note: Health insurance is recommended but not required to be seen at the health clinic.

• Can Warhawk Health Services provide me with a class/work excuse?
  • While WHS can provide excuses for illness, you must be seen by one of our healthcare providers to be eligible to receive an excuse. Excuses are written at the discretion of the healthcare provider and are not guaranteed. It is the student’s responsibility to make an appointment at WHS that does not conflict with their class schedule.

• Access your medical records and send secure messages to our healthcare providers through the patient portal.
• If you do not have a patient portal account or need to reset your password, please call the WHS office at 334-244-3281 and for assistance.
• Click here to access the Patient Portal

Other

• Who may use the Warhawk Health Services?
  • In addition to serving the student population, WHS also provides healthcare services for AUM faculty, staff, and their dependents ages 1 year and older.
  • WHS immunization clinic is offered to the AUM community and citizens from the surrounding communities.
• Does Warhawk Health Services take nursing and nurse practitioner students for clinical rotations?
  • WHS welcomes AUM nursing and nurse practitioner students looking to advance their medical careers. WHS aims to provide a valuable experience for our AUM students. However, opportunities and space are very limited. You may call the WHS office to speak with one of our healthcare providers or email them directly for availability.