facebook

Help Desk

The Information Technology Services provides assistance to students, faculty and staff two different ways– the online help desk and the traditional Help Desk.  Visit the Online Help Desk to find frequently asked questions about Blackboard, Webster, passwords, Wi-Fi setup, etc.

For more specific help, and for personal assistance you may contact our traditional Help Desk located in Taylor Center. The traditional Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at AUM.  The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications and trouble-ticket processing for problem reports.  Other tasks include:

  • Providing verbal assistance with software and hardware problems
  • Controlling lab access and hours in the Taylor Center open computer lab
  • Fixing minor hardware problems in the computer lab such as paper jams and refilling toner in the printers
  • Assisting students that live on campus with configuration of their personal laptops to our wireless network

Location & Hours

Taylor Center Computer Lab
Taylor Center, 1st Floor, Room 117
Monday – Thursday     7:30 AM – 10:30 PM
Friday                          7:30 AM – 5:00 PM
Saturday                    11:00 AM – 5:00 PM
Sunday                        1:30 PM – 5:30 PM

Contact Us

334-244-3500
helpdesk@aum.edu








Want More Info About AUM?

Location

Taylor Center 101

Address

7400 East Drive Montgomery, AL 36117

Office Hours

8 a.m. - 5 p.m. Monday - Friday

Call Today

334-244-3000

Fax

334-244-3795

E-mail

admissions@aum.edu

Interactive Map

Start your search by viewing our interactive map of Auburn University at Montgomery. Discover details including location, number of students, and more.

Click on the interactive map to learn more about the colleges throughout Auburn University at Montgomery.