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IT Help Desk

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at AUM. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications and trouble-ticket processing for problem reports.

IT Help Desk

We Can Help

  • Providing verbal assistance with software and hardware problems
  • Fixing minor hardware problems in the computer lab such as paper jams and refilling toner in the printers
  • Assisting students that live on campus with configuration of their personal laptops to our wireless network
Computer Labs - 2nd Floor Library Tower

Hours and Locations

During Semester

Monday-Thursday   7:30 AM – 9 PM
Friday                        7:30 AM –   5 PM
Saturday                   Noon –   6 PM
Sunday                      1 –   5 PM

Between Semesters

Monday – Friday      7:30 AM – 5 PM
Saturday                   Noon – 6 PM
Sunday                      1  – 5  PM

Help Desk Contact Information

AUM Office 365 Migration Information

In the coming weeks AUM will be migrating to Office 365 to better serve the campus community. Please take a look at the following documents that contain helpful FAQ’s, and instructions for both Android and iPhone, Mac and Windows users to install and utilize the new software suite.

Installation Guides

IT Help Desk

AUM Wireless

Wireless Access points have been installed throughout campus buildings. These access points allow faculty and staff to connect to the campus network without having to be patched into a wall jack. In order to connect to the Wireless network, you must first obtain a Wireless Network Interface Card (NIC).

Connection Guides

AUM Faculty and Staff may request wireless access for visitors by completing the Visitor Wireless Access Request Form. The Visitor Wireless Access Form must be submitted to ITS within 48 hours of using the network.

If you need further assistance, please contact the ITS Help Desk at 334-244-3500.

Get In Touch

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Office Hours

8 a.m. – 5 p.m. Monday – Friday

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