The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at AUM. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications and trouble-ticket processing for problem reports.
An emergency Help Desk numberis available to report a problem after normal business hours and on weekends. The emergency Help Desk number is available Monday through Thursday until 11:00 pm, Friday and Saturday until 5:30 pm, and Sundays until 11:00 pm. Routine requests for email assistance, Blackboard assistance, Webster user name, and password are not considered an emergency. To request assistance with Blackboard and AUM email issues, please call the Help Desk at 244-3500. Requests will be monitored the next business day.
Emergencies that warrant a call to the emergency Help Desk number include: telephone service out, Internet service out, and the official AUM Web site down.
Link to the Online Help Desk to find frequently asked questions about Blackboard, Webster, passwords, Wi-Fi setup, etc.
AUM Office 365 Migration Information
In the coming weeks AUM will be migrating to Office 365 to better serve the campus community. Please take a look at the following documents that contain helpful FAQ’s, and instructions for both Android and iPhone, Mac and Windows users to install and utilize the new software suite.
Wireless Access points have been installed throughout campus buildings. These access points allow faculty and staff to connect to the campus network without having to be patched into a wall jack. In order to connect to the Wireless network, you must first obtain a Wireless Network Interface Card (NIC).
AUM Faculty and Staff may request wireless access for visitors by completing the Visitor Wireless Access Request Form. The Visitor Wireless Access Form must be submitted to ITS within 48 hours of using the network.
If you need further assistance, please contact the ITS Help Desk at 334-244-3500.