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AUM Tech Support

Information Technology Services

Information Technology Services (ITS) assist the students, faculty, and staff in all aspects of computing. ITS provides for the university’s administrative and academic computing needs, telecommunication services, and academic computing labs. The ITS Offices are located on the first floor of Tom F. Clement Hall, Room 105.

a man standing in front of a computer
IT Assistance

Services Provided

Help Desk

A single point of contact for all technical issues and questions raised by end users.

Client Services

Provides hardware installation, upgrades, maintenance, and repair services for campus computers, printers and scanners. Other services include software installation and configuration, and virus/spyware detection and removal.

Network and Telecommunications Support

Responsible for the development and management of voice and data networks for faculty, staff, and students. Network Support also manages the AUM wireless network.

Software Support

Manages the student administrative systems such as registration, online payments, ID card systems, and reporting functions.

Instructional Support and Collaborative Technology

Primary resource for audiovisual, media and technology support for the AUM community. Instructional Support also manages the Blackboard, student course management system.

AUM’s DUO 2-Factor Authentication

Security is priority one at AUM! To ensure the security and safety of information, AUM requires all students, faculty, and staff to enroll in DUO Two-Factor Authentication.

Historic Accounts Deactivation FAQ’s

Inactive AUM email accounts will be deactivated after three terms of inactivity. Please apply to AUM classes are join our Alumni association to prevent deactivation.

Get In Touch

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[email protected]

Office Hours

8 a.m. – 5 p.m. Monday – Friday

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