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Privacy Statement

Auburn University at Montgomery respects both the privacy of individuals who use its websites and the privacy and security of the information they provide to the University. The University is committed to ensuring the security of your sensitive and confidential information. We are committed to having reasonable physical, technical and administrative safeguards designed to prevent unauthorized access to or use of the information we collected online.

Please note, that many units of the University run and maintain their own websites on the auburn.edu domain. These sites may provide additional information relating to the information they collect related to your web browsing experience, which may supplement this Privacy Statement.

Cookies

A cookie is a small file placed onto your device that enables features and functionality. The information contained in a cookie typically includes information collected automatically by the web server and/or information provided voluntarily by the user.

Most pages on the aum.edu domain utilize a technology known as Google Analytics. This technology places cookies on user computers that allow us to gather general statistics regarding how our websites are used.  For example, if we know what browser software and screen resolution our users are utilizing, we are better able to design web pages that suit our users.  The statistics we generate are aggregate. We do not track the usage patterns of individual users.

Please visit the Google Analytics website for more information.

Other Data Collection

Auburn University at Montgomery web servers collect information such as the IP address of your computer, the operating system, browser software used, access times, and pages visited. This data is used statistically and in aggregate to monitor web server performance, network security and to help manage the site and improve service.

As a general rule, Auburn University at Montgomery does not track individual visitor profiles, but does reserve the right to use log data to investigate resource management or security concerns.

Visitors using online forms or applications on our web pages may choose to supply information voluntarily. Information collected via such web forms will be securely maintained and be used only for the purposes for which it was supplied. Pages collecting such information should be transparent about the information they are collecting as well as the purpose for the data collection.

Auburn University at Montgomery policy does not allow the release of personally identifiable information to third parties (other than its agents when required for university business) except with permission of the person identified or as allowed or required by law.

SMS Privacy Policy

Information Collected for SMS Communications: When you opt in to receive SMS messages, we may collect your mobile phone number, name, and information related to your inquiry, application, enrollment, or engagement with AUM. We use this information to send admissions and enrollment communications, application updates, reminders, event information, promotional messages where consent has been provided, and responses to inquiries.

  • We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for their marketing purposes. We may share information with trusted service providers, such as messaging platforms, solely as necessary to deliver SMS communications on our behalf.
  • We retain SMS-related information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When the information is no longer needed, we securely delete or anonymize it.
  • You may contact AUM to request access to your personal information, correction of inaccurate information, or deletion of your information, subject to applicable law and University requirements. You may also opt out of SMS communications at any time by replying STOP.
  • You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Messaging and Telephone Communications Terms of Service

Effective Date: September 11, 2026

By opting in to receive SMS text messages from Auburn University at Montgomery (“AUM,” “we,” “us,” or “our”), you agree to the SMS Terms of Service below. By separately providing consent to receive telephone communications from us, you agree to the Phone Calling Terms of Service below.

SMS Terms of Service

SMS Program Description

You may receive SMS text messages from AUM that include both informational and, where applicable, promotional content, such as:

  • Admissions and enrollment communications
  • Application status updates
  • Event reminders and participation details
  • Student engagement and support communications
  • Promotional messages related to programs, offerings, and opportunities

These messages may be sent to prospective students, applicants, and current students of Auburn University at Montgomery.

Message Frequency

Message frequency may vary based on your interactions with AUM. You may receive multiple messages per week depending on your engagement, application activity, event participation, or requests for information.

Opt-In

You may opt in to receive SMS messages by:

  • Providing your mobile phone number through website forms, applications, or event registrations and selecting the SMS consent option
  • Submitting an inquiry and explicitly agreeing to receive text messages (for example, by checking a consent box)
  • Providing consent through other communication channels where permitted

By opting in, you provide express consent to receive SMS messages from AUM to the mobile telephone number you provided, including messages sent using automated technology, prerecorded messages, or technologies that assist AUM personnel in communicating with individuals.

Consent to receive SMS messages is not a condition of admission, enrollment, receipt of services, or any purchase.

Opt-Out

You may opt out of receiving SMS messages at any time by replying:

  • STOP — to unsubscribe

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from AUM unless you opt in again by sending START to the originating number.

Help Instructions

For assistance, reply:

  • HELP — to receive support instructions

You may also contact us directly at:

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Carrier Disclaimer

Message delivery is subject to your mobile carrier’s network availability and is not guaranteed. Supported carriers, message types (including short code, 10DLC, or toll-free), and compatible devices may vary.

Carriers are not liable for delayed or undelivered messages.

Eligibility

By participating in this program, you confirm that:

  • You are the authorized user of the mobile number provided
  • You have the authority to consent to receive SMS messages at that number

Acceptable Use

You agree to use this service only for lawful purposes and not to misuse, disrupt, or interfere with the messaging service.

Privacy

Your information will be handled in accordance with AUM’s applicable Privacy Policy https://www.aum.edu/privacy-policy/. For more information, please review the AUM website.

Changes to Terms

AUM may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. Your continued participation in the SMS program constitutes your acceptance of such changes.

Contact Us

If you have questions about these Terms, please contact us at:

Phone Calling Terms of Service

By providing your phone number to Auburn University at Montgomery, you agree to the following terms regarding phone call communications.

Consent to Receive Calls

You consent to receive phone calls from AUM, which may include calls made using automated technology, AI-assisted systems, and/or prerecorded or artificial voice messages.

These calls may be made for both informational and, where applicable, promotional purposes, including:

  • Admissions and enrollment communications
  • Application follow-ups and status updates
  • Event reminders and participation details
  • Student engagement and support
  • Promotional information about programs, offerings, and opportunities

Consent to receive phone calls is not a condition of enrollment or purchase.

AI-Assisted and Automated Calling

Some calls may be conducted or supported by automated systems or technologies that assist AUM personnel in communicating with individuals. These technologies may be used to:

  • Deliver prerecorded or partially automated messages
  • Assist representatives during live calls
  • Route or respond to inquiries

You may request to speak with a live representative during a call, where applicable.

Call Recording and Monitoring

Phone calls with AUM may be recorded and/or monitored for purposes including:

  • Quality assurance
  • Training and evaluation
  • Record-keeping and compliance

Where required by applicable law, AUM will provide notice before recording a call. By continuing a call after receiving such notice, you consent to the recording.

Call Frequency

The frequency of calls may vary based on your interaction with AUM, including your inquiry status, application activity, event participation, or engagement with our programs.

Opt-Out of Phone Calls

You may opt out of receiving phone calls at any time by:

  • Informing the caller during a call
  • Contacting us using the information below
  • Following any opt-out instructions provided during the call
  • Any other reasonable method that clearly communicates your desire to no longer receive calls

We will process opt-out requests in accordance with applicable law.

Use of Information

Information collected during phone communications may be used to:

  • Respond to inquiries and provide support
  • Assist with admissions and enrollment processes
  • Improve services and communication practices
  • Maintain records of interactions

Compliance with Applicable Law

AUM strives to comply with all applicable laws and regulations related to phone communications, including the Telephone Consumer Protection Act (TCPA) and other relevant regulations governing automated calls, prerecorded messages, and call recording.

Privacy

Your information will be handled in accordance with AUM’s Privacy Policy https://www.aum.edu/privacy-policy/. For more information, please review the AUM website.

Changes to Terms

AUM may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about these Terms, please contact us at:

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