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What is this?
2-factor authentication is the process of requiring an individual to provide their login credentials AND proof of identity via a secondary device, such as a smartphone, before granting access to an online resource.
ITS will share an invitation link with you with a personalized link as well as detailed instructions for the signup process.
2fa FAQs
You have three options
If you receive an authentication request you did not initiate, it may be an indication that someone else is trying to gain access to your account. Deny the request and report it to ITS immediately. You should also immediately change your AUM password by visiting my.aum.edu.
You will be able to add multiple accounts to the DUO app. An example of what this may look like can be found here.
You have two other options:
Yes. Multiple devices and phone numbers can be listed. When authenticating choose the specific device you wish to use to authenticate. Having more than one device is recommended.
If you have the DUO Mobile app installed, you will be able to generate a passcode to use instead. Within the app, click the key button to generate a passcode.
You have two choices when traveling abroad. Test them prior to traveling so you can verify which solution is best for you.
If you get a new phone you’ll need to re-activate Duo Mobile. You may enroll your new device yourself using Duo’s device management portal. Otherwise, please email [email protected] to request a new activation link.
Contact your ITS immediately if you lose your phone or suspect that it’s been stolen!
If you had previously enrolled a second authentication device you can click on Manage Devices and on the left hand side select My Settings & Devices to delete your lost or stolen phone.
If you aren’t able to log in to Duo at all then ITS can disable the missing phone for authentication and help you log in using another method.
While it’s important that you contact ITS if you lose your phone, remember that your password will still protect your account.
DUO checks your device for basic security measures to ensure that it cannot be misused (e.g. no pin is set on the phone and therefore may be accessible to anyone).
ITS recommends to always update your phone to the newest available operating system and patches.
I use DUO Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.
You can use Duo Mobile to generate passcodes for use with third-party services like Instagram, Facebook, Snapchat, and others. When setting this up, you likely logged into those sites, visited the security settings for your account, and scanned a barcode provided by that site with Duo Mobile.
ITS does not have access to your third-party accounts or account credentials, so we are unable to help if you become locked out of these accounts and you will need to reach out to the third-party service directly.