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Technical Support

Technical Support

  • My AUM: Login to the AUM portal to gain access to campus resources.
  • Blackboard FAQ and Online Help Desk: Help with AUM’s learning management system and other online tools.
  • AUM Help Desk: (334) 244-3500.
  • Enrolled students can find the Blackboard Student Resource and Orientation Course in Blackboard.
  • Respondus LockDown Browser is a secure browser used when taking tests in Blackboard.
  • Java: A free download that helps certain Blackboard features run in a variety of browsers.
  • Mozilla Firefox is the recommended browser for Blackboard.
  • Other popular downloads include Adobe Acrobat Reader and Java, a free download that helps certain Blackboard features run in a variety of browsers.
  • Chromebooks use the Chrome operating system, which is not a supported operating system for Blackboard.
  • Some, but not all features of Blackboard work with a tablet or smartphone. Therefore, you will need access to a computer for your Blackboard class.
  • A high-speed internet connection with a connection speed of 1.5 MB/s or greater is recommended for Blackboard use. The use of satellite and cellular connections may result in slowness or errors (timeouts, access problems) when accessing the classroom and course material.
  • The use of public access computers and Internet (for example, at restaurants and public institutions such as libraries) may also result in slowness or errors when accessing the classroom and course materials.

Suggested computer system requirements for Blackboard

Windows Mac
Windows 7 or above Mac OS 10.8 or higher
2 GHz processor or faster 2 GHz or faster processor
4 GB of RAM or higher 4 GB of RAM or higher
Monitor Resolution 1024 X 768 or higher Monitor Resolution 1024 X 768 or higher
20 GB or higher of free disk space 20 GB or higher of free disk space
Internet Connection: High-speed Internet connection with a speed of 4 Mbps or higher Internet Connection: High-speed Internet connection with a speed of 4 Mbps or higher
Internet Browser: Respondus LockDown Browser and Firefox Internet Browser: Respondus LockDown Browser and Firefox
Java is required to use Blackboard Java is required to use Blackboard
Flash may be required to play videos within Blackboard Flash may be required to play videos within Blackboard
Sound card with microphone and speakers Sound card with microphone and speakers
Keyboard and Mouse are recommended Keyboard and Mouse are recommended
Headphones Headphones
Web camera capable of video web conferencing Web camera capable of video web conferencing
A DVD/CD ROM drive may be needed to install software in select courses A DVD/CD ROM drive may be needed to install software in select courses

Want More Info About AUM?

Location

Taylor Center 101

Address

7400 East Drive Montgomery, AL 36117

Office Hours

8 a.m. - 5 p.m. Monday - Friday

Call Today

334-244-3000

Fax

334-244-3795

E-mail

admissions@aum.edu

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