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Coronavirus Update: Student FAQ

Coronavirus Update: Student FAQ

September 22, 2020

AUM CARES Act funding distribution update

On 9/18/2020 AUM distributed funds to students who were eligible during the Spring term and were enrolled for the Summer term. Since these students also received a Spring distribution the total number of students who have received funding has not changed.

Number of students who have received a grant – 2,052

Amount of grant funds distributed  – $1,599,250.00

 

July 24, 2020

AUM CARES Act funding distribution update

As of July 24, 2020, Auburn University at Montgomery has distributed $1,288,800 in CARES Act grants to 2,052 students

July 9, 2020

AUM CARES Act funding distribution update

  • AUM signed and returned to the Department of Education the Certification of Agreement committing AUM to distributing $2,537,737 in financial aid to eligible AUM students as part of the CARES Act.
  • As of July 9, 2020, AUM has distributed $1,171,850 in Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act to eligible students.
  • AUM has identified 2,984​ students that are eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and are thus eligible to receive Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act.
  • As of July 9, 2020, AUM has distributed Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act to 1,852 eligible students.
  • Access to the emergency grants is based on each individual student’s eligibility to participate in programs under section 484 in Title IV of the Higher Education Act of 1965 which would make them eligible to be considered to receive Emergency Financial Aid Grants under section 18004(a)(1) of the Cares Act. Specific to the allocation, students are required to complete an application indicating that they had been impacted which provided them a payment based on their application and enrollment at the university.
  • Students who qualify for CARES Act funding have until June 30 to apply for funds.
June 22, 2020

AUM CARES Act funding distribution update

  • AUM signed and returned to the Department of Education the Certification of Agreement committing AUM to distributing $2,537,737 in financial aid to eligible AUM students as part of the CARES Act.
  • As of June 18, 2020, AUM has distributed $1,083,500 in Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act to eligible students.
  • AUM has identified 2,984​ students that are eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and are thus eligible to receive Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act.
  • As of June 18, 2020, AUM has distributed Emergency Financial Aid Grants under Section 18004(a)(1) of the CARES Act to 1,713 eligible students.
  • Access to the emergency grants is based on each individual student’s eligibility to participate in programs under section 484 in Title IV of the Higher Education Act of 1965 which would make them eligible to be considered to receive Emergency Financial Aid Grants under section 18004(a)(1) of the Cares Act. Specific to the allocation, students are required to complete an application indicating that they had been impacted which provided them a payment based on their application and enrollment at the university.
  • Students who qualify for CARES Act funding have until June 30 to apply for funds.
June 11, 2020

Students CARES Act funding distribution

Payments have been initiated for Auburn University at Montgomery students who have submitted applications for emergency funds available through the Coronavirus, Relief and Economic Security (CARES) Act.

AUM received $2.5 million in CARES Act funding from the federal government and will return the entire allotment to eligible students. Given AUM’s enrollment, the average per-student award is $500.

Eligible students who have not yet completed an online application may still do so until all CARES Act funds are exhausted. Students can only apply one time. If approved, students will receive funds via direct deposit.

Signed into law by Congress, the CARES Act differs from economic stimulus payments received by many American families. The CARES Act provides higher education emergency relief funding to AUM students affected by disruptions during the Spring 2020 semester due to the COVID-19 pandemic. Grants may be used to help offset expenses related to the disruption of campus operations during the spring semester, including housing, tuition, course materials, fees, technology, food, health care, or child care.

In order to qualify for CARES Act grant funding, students must meet the following criteria in accordance with federal guidelines:

  • A student must have been enrolled during the Spring 2020 semester when the university made the transition from face-to-face instruction to remote course delivery on March 23, 2020.
  • A student must have a completed 2019-2020 FAFSA on file with AUM and meet all federal aid eligibility guidelines. If you have not yet filed FAFSA for 2019-2020, but are eligible to do so, please complete the form by June 30, 2020.

Students who withdrew from all spring classes are not eligible to receive funding. The CARES Act does not allow funds to be used for international or DACA students or U.S. citizens who were enrolled exclusively online at the beginning of the Spring 2020 semester.

While the total CARES Act funding available to AUM students was determined by the federal government, the university has sought to offer relief to its students in a variety of ways. When the pandemic forced a transition to online course delivery in March, AUM continued to pay student employees through the end of spring semester even though they could not be on campus. AUM also refunded housing and dining plan fees from March through the end of the semester in an effort to reduce the anxiety many students have experienced during the pandemic. AUM has also continued to grow its scholarship allocation.

For more information on the CARES Act, please visit our FAQ page.

STUDENT CARES ACT INFORMATION

AUM students eligible to receive CARES Act funding began receiving payments on June 2. Eligible students who have not yet applied may do so until June 30.

– Update 6/4/2020

The Coronavirus Aid, Relief and Economic Security (CARES) Act was passed by Congress and signed into law to provide economic relief for those experiencing disruptions created by the COVID-19 pandemic. Within the CARES Act is a provision for the Higher Education Emergency Relief Fund, which distributes money to colleges and universities for emergency financial aid grants to students to help offset expenses related to the disruption of campus operations during the pandemic.

The CARES Act differs from the economic stimulus received by many American families.

Updated 6/4/2020

Expenses covered by the CARES Act include housing, course materials, food, technology, healthcare and childcare expenses.

-Updated 6/4/2020

Students must have a completed 2019-2020 FAFSA on file with Auburn University at Montgomery and meet all federal aid eligibility guidelines. If you have not yet filed FAFSA for 2019-2020, but are eligible to do so, please complete the form. The deadline to complete the 2019-2020 FAFSA form is June 30, 2020.

AUM students must have been enrolled during the Spring 2020 semester when the university made the transition from face-to-face to remote course delivery on March 23, 2020. Students who withdrew from all spring classes are not eligible.

Unfortunately, the CARES Act does not allow funds to be used for international or DACA students or U.S. citizens who were enrolled exclusively online at the beginning of Spring 2020.

 

– Updated 6/4/2020

Eligible students can complete the online application process until all CARES Act funds are exhausted. Students can only apply one time.

 

– Updated 6/4/2020

Auburn University at Montgomery received a $2.5 million CARES Act allocation from the federal government and will return every dollar to eligible students. Given AUM’s enrollment, the average per-student grant is approximately $500.

 

-Updated 6/4/2020

If approved, your CARES grant will be deposited directly in your bank account. As part of the grant application, you will be provided a link to modify or add your bank account information in Webster. Please ensure your bank’s routing number (9 digits) and your unique bank account number are entered in Webster correctly to ensure timely deposit of your grant funding.

 

-Updated 6/4/2020

The university expects a large volume of applications. We will review the applications with a priority to issuing grants in a timely manner.

-Updated 6/4/2020

The CARES grant funding will not be applied against any prior balance owed or future charges assessed by the university. The full amount of funding awarded will come directly to you via direct deposit. At your own discretion, you may choose to apply the grant funding to your existing balance or charges for future terms. If you would like to do so, please make a payment in the Webpay Bill Payment module of My AUM or contact the Office of Student Accounts at 334-244-3286.

– Updated 6/4/2020

Typically, you do not have to repay the amount awarded to you. In this case, the funding is intended as a grant and not a loan.

– Updated 6/4/2020

No. Grants will not negate or replace financial aid. This is not considered federal financial aid. This is a one-time grant.

 

-Updated 6/4/2020

AUM uses a service to deliver emails to students. Some student may have unsubscribed from previous AUM communications, which would prevent them from receiving this important correspondence. If you had unsubscribed, a prompt will be sent to you to request receipt of emails again. Otherwise, you may send an email to caresact@aum.edu.

 

– Updated 6/4/2020

Yes. While the total CARES Act funding available to AUM students was determined by the federal government, the university has sought to offer relief to its students in a variety of ways. When the pandemic forced a transition to online course delivery in March, AUM continued to pay student employees through the end of spring semester even though they could not be on campus. AUM also refunded housing and dining plan fees from March through the end of the spring semester in an effort to reduce the anxiety many students have experienced during the pandemic. AUM has also continued to grow its scholarship allocation and will offer an all-time high for the 2020-2021 academic year. None of these efforts has drawn on CARES Act funding.

 

– Updated 6/4/2020

COVID-19 AND ME

If a person has questions about being tested for COVID-19, they should call their healthcare provider to make arrangements for testing. It is important to call your healthcare provider’s office before going in to let them know you may have COVID-19. This will help the healthcare provider’s office take steps to keep others from getting infected or exposed to COVID-19.

  • If you do not have a healthcare provider, please call 1-888-264-2256, starting March 14 at 8 a.m. In the event the line is busy, please try to call again.
  • Notify your supervisor and the Office of Human Resources at 334-244-3641 or by email at HR Contact.
  • ADPH is no longer requiring patients meet a certain criterion in order to be tested for COVID-19. However, healthcare providers are the only persons who can perform specimen collections and request testing be completed by our State Lab. Results should be available in 24 to 72 hours.
  • For more information, the public can call Alabama’s 211 system by dialing 2-1-1 or texting 888-421-1266—or visit the Alabama Department of Public Health’s coronavirus webpage.

For residents in Charter Spectrum service areas:

  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395.
  • Installation fees will be waived for new student households.
  • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely.
  • For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps.
  • Charter will open its Wi-Fi hotspots across its Alabama service area for public use.

For residents in Comcast’s Xfinity service areas:

  • Xfinity WiFi hotspots will also be available for free. For a map, visit www.xfinity.com/wifi.
  • Comcast is pausing data plans for 60 days giving all customers unlimited data for no additional charge.
  • Comcast will not disconnect a customer’s internet service or assess late fees if they contact the company and let them know that they can’t pay their bills during this period.
  • New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. There is no additional fee and it becomes the new base speed going forward.

For residents in the Beam service area of East Alabama:

Effective Monday, March 16, 2020, Beam pledges to the following for 30 days:

  • Beam will partner with school districts to ensure the capability to learn remotely.
  • Beam will partner with the Housing Authority to accommodate their tenants with internet service.
  • Beam will offer free 50 Mbps Internet services for 30 days for new customers with households including K-12 and/or college students who do not have current service. Call for details and to sign up. Installation fees for these services will be waived for new customers meeting the above criteria. A valid school ID or proof of K-12 children in household is required.

We are currently working on several tactics to ensure the safety of the AUM community.

  • Transitioned all in-person courses to remote delivery through the end of the semester to limit the possibility of community spread of COVID-19 through large groups while allowing students to continue their studies.
  • Implementing telework for all employees to limit employee, student and community exposure.
  • Additional hand sanitizer stations and building access points.
  • Implementing social distancing (a 6-foot buffer zone between individuals).
  • Modifying dining services to provide pre-packaged foods to campus housing residences.
  • Encouraged student housing residents to make the appropriate living arrangements to meet their personal support needs and limit community exposure.
ACADEMICS
  • The Nest computer lab is accessible 24/7 for resident students.
  • The Taylor Center Lab is available 8:30am – 4:30pm Mon – Fri.

Yes. In light of the COVID-19 pandemic and our transition to remote instruction, RedShelf, our digital course materials provider, has partnered with the AUM Bookstore to offer no-cost eBook access to students and instructors on our campus. Students and instructors can visit https://responds.redshelf.com to search for materials and may borrow up to 7 eBooks through May 25, 2020.

Users must register with a valid .edu email address in order to gain access.

Please see the links below for more information.

·       https://studentresponse.redshelf.com/

·       https://www.about.redshelf.com/redshelfresponds

ADDITIONAL FAQs: https://solve.redshelf.com/hc/en-us/articles/360045179093-FAQs-about-RedShelf-Responds

The AUM Library offers an online catalog, as well as access to the catalogs of libraries within the state and throughout the world. For remote access to library collections, visit the library homepage at: http:/aumnicat.aum.edu.

The library’s reference service offers instruction for students in the use of library resources and assistance with research projects. The library’s reference assistance is available in person, by phone, and online via the library’s “Ask a Librarian” service, which provides online chat, email, and texting options available at: http:// askus.library.aum.edu.

The library faculty and staff also provide assistance in finding information, using online databases, and with the use of library equipment. The library provides news and updates through its various social media platforms (Facebook, Twitter, Instagram).

Hours:

  • Monday-Thursday – 7:30 a.m. to 7:45 p.m.
  • Friday – 7:30 a.m. to 4:45 p.m.

AUM will be transitioning to remote-learning beginning March 23, 2020, and extending through the end of the academic semester. Alabama Gov. Kay Ivey’s recent address regarding closing colleges until April 6 has caused some confusion. AUM has confirmed with Gov. Ivey’s office that universities are prohibited from offering in-person classes April 6; however, universities and colleges have been encouraged to begin distance-learning at the earliest possible time. AUM will continue to serve the educational needs of its students.

Check with your professor to make sure you understand their preference. Some may prefer to have virtual sessions at usual meeting times, while some may opt for asynchronous learning – the ability for students to access the same material at different times and locations.

The university has made a temporary modification to the withdrawal date, extending the deadline for students to drop a course with a “W” to Friday, April 24. Students are encouraged to consult with their academic advisors to understand how withdrawal may affect academic progress.

Yes. The university has temporarily changed its policy due to the COVID-19 crisis. Students can choose to submit a request to convert a course grade to a “Pass” (S will be the letter grade used in this case) or “Fail” (U will be the letter grade used in this case) by contacting their academic advisors.

Students who are concerned about applying to graduate school, or who have experienced minimal disruption from COVID-19, may benefit from having letter grades displayed and calculated into GPA.

Here’s how the process will work:

  • Faculty members will assign normal range of letter grades to their students.
  • Students will have until June 1, 2020 to decide if they would like to switch any classes to pass/fail grading. In most cases passing grades will still count toward degree requirements. It is important to speak with an advisor to determine the impact of this change.
  • For Undergraduate courses within the Colleges of Business, Education, Liberal Arts and Social Science and Sciences, upon the student’s request and with advisor approval, grades of A, B, C, and D, can be changed to S, and grades of F, and FA can be changed to U.
  • For Undergraduate courses within the College of Nursing and Health Sciences, upon the student’s request and with advisor approval, grades of A, B, and C, can be changed to S, and grades of D, F, and FA can be changed to U.
  • For graduate courses, upon the student’s request and with advisor approval, grades of A, B, and C can be changed to S, and grades of D, F, and FA, can be changed to U.
  • It should be noted that in certain instances, while a grade of D or C could be changed to S, if a specific program requires grades of a certain level or higher be earned, then a student may be required to retake a course for which they have recorded a grade of S.
  • For courses for which a “C” is normally acceptable for inclusion in the plan of study, then a course for which the student has made a “S” during Spring semester can be included in their plan of study with advisor permission.

A Pass/Fail grading system will work similarly to the credit/no credit grading system used for some developmental courses. Grades of Pass/Fail are not included in the grade point determinations, and therefore, do not impact a student’s AUM GPA for Satisfactory Academic Progress (SAP). If a student passes the course and receives credit, the credit hours are counted as passed (not earned), and positively impact a student’s passing rate for SAP. If a student fails the course and receives no credit, the hours are considered attempted and not passed like a failing grade.

Tutoring: The Learning Center and Instructional Support Lab will provide tutoring through Blackboard Collaborate.  We will maintain our normal tutoring hours of Monday-Thursday 9:00-9:00 and Friday 9:00-3:00.  To access tutoring services at either the Learning Center or Instructional Support Lab, students should do the following:

  • Send an email to lc.isl@aum.edu.
    • SUBJECT LINE SHOULD SAY: “Tutoring; Subject; Course”
    • BODY OF EMAIL SHOULD INCLUDE 3 THINGS:
      1. Pick a Service: Learning Center or Instructional Support Lab
      2. Give first choice for day and time
      3. Give 3 alternate days/times in case the first choice is not available

We have a workflow in place for quickly processing all requests. Once students are matched with the appropriate tutor, we will provide students with a Collaborate link to the chat room where their tutor is working.  We will not be providing face to face tutoring at this time.

 

Extending the Classroom:  We will continue to provide extending the classroom to those accounting and economics classes where an ETC tutor has been assigned.  This service also will be provided through collaborate.  The tutors will provide the course instructors with a link to the collaborate room where the tutoring will take place.

Global Advising: Van Orum will advise AUM Global students for the summer and fall through Zoom.  Van will reach out to them to schedule appointments.  He can be reached at vorum2@aum.edu or 334.244.3338 if any Global student wishes to contact him.

Success Advising:  We will continue to offer success advising through Zoom.  Students can schedule appointments by emailing us at WASC@aum.edu, or they can email Van Orum directly at vorum2@aum.edu and Erin Woods directly at ewoods6@aum.edu.

ADVISING AND REGISTRATION
  • If you are a current student, please check your email for instructions from your advisor! It will walk you through what you need to do in order to be advised remotely. If you would like to be advised via phone, please make your appointment on AdvisorTrac and your advisor will call you at that time. You are welcome to call or email your advisor with any questions or concerns at any time. If you are a newly admitted student, or if you have a general question, please email centraladvising@aum.edu. We are happy to help!**Central Advising advisors work with students with less than 58 earned hours (Freshmen and Sophomores) in the College of Liberal Arts and Social Science and the College of Science. If you have more than 58 earned hours, you have graduated to a Faculty advisor in the Department of your Major. Please feel free to reach out to the representative for your major in Central Advising or email centraladvising@aum.edu if you have any questions.**Central Advising Advisors and Assigned MajorsThaddeus Hoffmanthoffman@aum.edu334-244-3519
    • Criminal Justice
    • Economics
    • Fine Arts

    Christin LeJeune

    clejeune@aum.edu

    334-244-3046

    • Psychology
    • Sociology
    • History
    • English
    • Communication
    • World Languages and Cultures

    Amanda Brunson Tucker

    atucke24@aum.edu

    334-244-3986

    • Biology
    • Environmental Biology
    • Geographic Information Systems

    Julie Valdez

    jvaldez@aum.edu

    334-244-3808

    • Undeclared

    Kathleen Weber

    kweber@aum.edu

    334-244-3443

    • Computer Science
    • Mathematics
    • Pre-Engineering
    • Chemistry

    Mallory McQueen

    mmcquee3@aum.edu

    334-244-3592

    • Student-Athletes

Your advisor is still advising at 100 percent capacity and is using Zoom or the telephone to “meet” with students and email to answer any questions you have.  If you are an undergraduate student, please use AdvisorTrac and select an appointment time – exactly the same as you have in the past for face-to-face advising.  There is an option to choose Zoom or telephone.  If you choose telephone, please provide a number where you can be reached during the time you selected.  Once you’ve made the appointment, your advisor will send you a Zoom invitation by email or will call you at the number you provided in AdvisorTrac.

If you are a graduate student in an online program, you still have the option to advise via email. If you would like to meet via Zoom or a phone call, just let your advisor know.  If you are not in a fully online program, you have the same options – email, Zoom, or telephone.

If you have any questions, please email your advisor! They are waiting by their computers to assist you!

Jenny Kroft (mkroft@aum.edu) – Secondary Ed, Special Ed, Instructional Technology, Instructional Leadership

Stephanie Carter (scarte45@aum.edu) – Elementary Ed, Early Childhood Ed, Physical Ed

Jasmine Betties (jbetties@aum.edu) – Exercise Science, Sport Management, School Counseling, Clinical Mental Health Counseling

Advising Appointments for Summer and Fall Semesters

Beginning Monday, March 16, all advising appointments within the College of Business will be email advising sessions. You can schedule an advising appointment through AdvisorTrac. This means, if you have scheduled an advising appointment with Joy Strong, Leann Reeves, or Bre Gentry from Monday, March 16 to, you will not come to campus for your appointment. Your advisor will email you on the day of your scheduled advising appointment with your advising sheet, Summer and Fall pin numbers, and information regarding your Summer and Fall schedules. Once you receive your advising email, you are welcome to email or call with any questions or concerns that you may have.

Needing Assistance from Your Advisor

Outside of advising appointments for Summer and Fall semesters, if you need assistance from your advisor, please email or call your advisor. This includes, but not limited to, completing forms (Transient, Grade Adjustment, etc.), asking questions, discussing dropping a class, academic issues, graduation plan, or discussing major/minor changes. Your advisor will discuss the best plan of action for your needed assistance.

College of Business Advising Office Contact Information

Denise Wade

Administrative Assistant

dwade@aum.edu

334-244-3564

Joy Strong

jstrong@aum.edu

334-244-3565

Undergraduate Advisor for:

Information Systems

Graduate Advisor for:

Master of Information Systems

Leann Reeves

Lreeves4@aum.edu

334-244-3450

Undergraduate Advisor for:

Accounting

Finance

General Business

Graduate Advisor for:

Master of Business Administration

Breanna Gentry

bgentry@aum.edu

334-244-3946

Undergraduate Advisor for:

Entrepreneurship

Human Resources

International Business

Management

Marketing

Marketing/Hospitality

Graduate Advisor for:

Master of Healthcare Administration

Select the relevant Department for specific advising information: Nursing, Medical & Clinical Lab Sciences and Communication Disorders?

Pre-Nursing (Completing Course Work Required to Apply to be in Nursing) – Pre-Nursing Advising Appointments for Summer and Fall Semesters

At this time, the Prenursing Advising Office will be advising all students by email.  If you need to be advised for Summer and/or Fall 2020, please email an advisor with your request and include your full name (first and last) and your student ID number.  We will send an advising sheet to you by email with your alternate pins and the courses you are eligible to take.  Once you receive your advising email, you are welcome to email or call with any questions or concerns that you may have.  We are here to help!

Other Assistance Needed from Your Pre-Nursing Advisor     

If you need other types of assistance from your pre-nursing advisor, (transient form, grade adjustment, general questions, advice on dropping a class, etc.) please email your advisor with your request/question/concern, your full name (first and last), and your student ID number.  Your advisor will discuss with you the best plan of action for your needs.

Mrs. Conner, kconner4@aum.edu, (334) 244 – 3431

Ms. Dailey, kdailey2@aum.edu, (334) 244 – 3863

Mrs. Adams, hadams9@aum.edu, (334) 244 – 3076 ​

Nursing – BSN Students and RN-BSN Students

Students in the BSN Program should contact their faculty advisor or Dr. Courtney Cochran for their advising needs at cbagents@aum.edu, (334) 244-3205

Students in the RN-BSN Program should contact Ms. Haley Adams  hadams9@aum.edu, (334-244-3076) or Dr. Courtney Cochran, cbagents@aum.edu for their advising needs.

 

Medical and Clinical Laboratory Sciences (MCLS)

Advising Appointments for Summer and Fall Semesters

Beginning Monday, March 16, all advising appointments within the department of Medical & Clinical Laboratory Sciences (MCLS) will be email advising sessions. You can schedule an advising appointment through email.  Your advisor will email you on the day of your scheduled advising appointment with your advising sheet, Summer and Fall pin numbers, and information regarding your Summer and Fall schedules. Once you receive your advising email, you are welcome to email or call with any questions or concerns that you may have.

Needing Assistance from Your Advisor

Outside of advising appointments for Summer and Fall semesters, if you need assistance from your advisor, please email or call your advisor. This includes, but not limited to, completing forms (Transient, Grade Adjustment, etc.), asking questions, discussing dropping a class, academic issues, graduation plan, or discussing major/minor changes. Your advisor will discuss the best plan of action for your needed assistance.

MCLS Contact Information

Kyle Taylor, Department Head/Professor, jtaylor@aum.edu, (334) 244-3606

Kathy Jones, Associate Professor, Kjones31@aum.edu, (334) 244-3254

Kathy Dugan, Assistant Professor, kdugan@aum.edu, (334) 244-3480

 

Communication Disorders (CMDS)

Advising appointments are being held for Communication Disorders. Your CMDS advisor is Dr. Ashley Godwin. She can be reached at agodwin3@aum.edu. Please email to schedule an online appointment via zoom or a telephone appointment. If you prefer to meet via Zoom, Dr. Godwin will send you an invitation by email. If you choose telephone, please provide a number where you can be reached. ​

Global Advising: Van Orum will advise AUM Global students for the summer and fall through Zoom.  Van will reach out to them to schedule appointments.  He can be reached at vorum2@aum.edu or 334.244.3338 if any Global student wishes to contact him.

DINING

The situation with COVID-19 has been fast-moving and continues to change rapidly in Alabama and across the country. Our immediate focus has been on doing everything possible to ensure the safety of our students while also providing as much continuity as possible for their educational experience.

 

We are continuing to evaluate other action items and appreciate your patience as we work toward those decisions. We will continue to keep students and employees updated and will share new information as it becomes available.

Campus Dining Services has adopted additional precautionary practices to ensure food safety. This includes a temporary suspension of traditional dining services and a significant increase in the availability of pre-packaged food and bottled beverages available throughout campus. In an effort to serve students, all prices on bottled and pre-packaged items will be discounted or sold at cost.

All C-Store items have been moved to the Café to create a large market with a wide variety of pre-packaged good.  Dining dollars may still be used and all items have been discounted or are being sold at cost.

This new, expanded C-Store in the Café is open Mondays and Wednesdays from 9 a.m. to 3 p.m.

Yes. The AUM Food Pantry is open each day from noon to 1 p.m. each weekday. The Food Pantry is a service to the AUM community provided by the University Honors Program. It is located in Taylor Center 316E. Please present your AUM ID when you arrive.

GENERAL OPERATIONS

Please direct all questions to the Warhawk Help portal located on your MyAUM homepage. This portal serves as your one-stop shop to ask any questions regarding the changes to AUM’s normal operations and any student support services that you may need. This user-friendly portal allows you to select from a wide variety of categories and submit any question that you may have regarding the effect of AUM’s COVID-19 precautions and any needs you may have. All inquiries regarding campus changes and student needs should be directed to the Warhawk Help Portal. This system will help the university identify and meet your needs as quickly as possible.

All major campus announcements related to changes made because of COVID-19 are available at http://www.aum.edu/coronavirus.

However, we encourage students to closely monitor their AUM email account and follow AUM on its various social media channels.

All employees have been encouraged to work remotely to minimize the potential spread of COVID-19, although no cases have been reported among AUM employees or students.

All student employees will be ensured payment during this time, and will be paid an average of hours that were worked for biweekly pay periods 2-5 (January 5 – February 29, 2020). All student employees who are working will continue to clock in using Kronos, whether working on campus or remotely, to ensure proper payment of overtime and any relevant differential pay (shift differential, lead pay, etc.).

Guidance for clocking in from home will be communicated shortly. Additionally, timekeepers will receive guidance about payroll processing responsibilities in the coming days.

Note that this guidance may change as we consider the University’s response to this pandemic. We will evaluate employment options beyond spring term based on information at that time. Please subscribe to daily email updates to stay informed on the latest developments.

All campus events scheduled for the remainder of spring semester have been canceled or postponed until further notice. This decision was made based on recommendations from public health officials, requesting that large gatherings be avoided. We do not yet know if this will period will be extended, but will provide updates as new information becomes available.

GRADUATION

We will delay our Spring 2020 commencement ceremony, an important and unavoidable step for the health of our community. While our spring Class of 2020 will earn their degrees in May and become AUM alumni, the formal celebration of their success will be observed on Saturday, August 15. We delayed this decision as long as possible in the hopes that the COVID-19 pandemic would show signs of subsiding and that we would be able to gather for our university’s most special occasion at our usual time.

Of all the decisions that we’ve had to make during this difficult period, this one has been the most heartbreaking. This spring semester should be about our graduates completing their degrees and celebrating years of hard work with professors, family, and friends. However, this change is necessary in light of public health guidance regarding the avoidance of large gatherings. We will share information about how our graduates will receive their diplomas as soon as we have it, as well as a schedule for the August celebration. We hope that the timing of this decision will allow graduates, as well as their families and loved ones, time to plan accordingly.

HOUSING

Based on guidance from public health officials regarding COVID-19, AUM encourages students not to return to campus residence halls. However, residence halls will remain open for those students who have a need for housing.

Those students who do not plan to return to campus housing this semester are encouraged to make arrangements to collect personal belongings and return room keys beginning the week of March 23. Student accounts will be credited for the remainder of the semester once room keys have been returned.

Please complete our housing intent form to help us ensure that we meet the needs of our resident students and effectively assist those who wish to collect their belongings.  For additional questions, please contact Housing & Residence Life by email or call 334-244-3296.

STUDENT ACCOUNTS

The Office of Student Accounts resources continues to be available to students online. Here are the options they can choose from:

  • Webpay bill payment system is available through the MyAUM portal. Students can view account activity, view billing statements, and make payments with either electronic checks or credit cards.
  • International wire transfers received through Flywire will be processed daily as they are received.
  • Questions can be emailed to studentaccounts@aum.edu.
  • Students who need to submit documents can email them to studentaccounts@aum.edu. For documents containing sensitive information, they should send an email and request a secure link to upload the documents rather than emailing them.
  • If the student needs to speak with a representative, they can call one of the numbers below and leave a detailed message regarding their issue and request a call back.

Gail Childs           334-244-3656

Kaitlyn Stuart       334-244-3733

Chalisa Polzine    334-244-3784

Nancy Piper         334-244-3117

STUDENT SERVICES

It is the mission of AUM to make educational opportunities available to everyone. The Center for Disability Services (CDS) provides academic support services to students with disabilities. Students that are currently being served by CDS may email CDS at cds@aum.edu or call 334-244-3631 and a Center for Disability Services staff member will follow up with you by email and/or phone to discuss your individual needs.

Students that are not currently receiving CDS services may complete an application and provide appropriate documentation by using our student accommodation management site, Accommodate, at:

https://aum-accommodate.symplicity.com/public_accommodation/

Upon receipt and review of your information, a CDS staff member will contact you.

Counseling and Health Promotion Services (CHPS) for a wide variety of reasons.  Many students experience academic difficulties including test anxiety, time management issues, problems with concentration, and lack of motivation.  Some students have a specific concern related to depression, anxiety, mood issues, eating concerns, identify development, and alcohol or substance abuse. They may also come to counseling because of past abuse, violence, or childhood trauma.  CHPS can be reached at 334-244-3469 or counselingcenter@aum.edu.

The Wellness Center will remain closed during this time. It is our desire to limit access to high-risk environments that may lead to significant increases in public infection rates. However, many of AUM’s wellness resources are compatible with social distancing principles. These include the intramural field, disc golf course, and AUM’s multiple walking tracks.

AUM Kinesiology faculty member Angela Russell offers these tips for keeping fit while limiting public activity: http://www.aum.edu/aum-kinesiology-professor-offers-tips-keeping-fit-during-coronavirus-pandemic

Yes. The Counseling Center is open. At this time, there is limited availability for face-to-face appointments; however, teleconferencing is available. To contact the Counseling Center, please call 334-244-3469 or email them at counselingcenter@aum.edu.

Yes. Warhawk Health Services is open Monday through Friday from 8a.m. to 5 p.m.  Additionally, Warhawk Health Services will operate a health screening clinic located adjacent to the Nest from 5 p.m. to 7 p.m. on Mondays and Wednesdays.

The Career Development Center maintains virtual resources designed to help students through all stages of career development. Specifically, students can access the following services:

For all other questions regarding the Career Development Center and services available to students and alumni, please email Brad Robbins, Director of Career Development at brobbin2@aum.edu.

Yes.  All open Working Warhawks positions are listed on Handshake, the university’s online career management platform for students and alumni.

Click Handshake on MyAUM to enter. For site registration and navigation resources, click the following link: https://support.joinhandshake.com/hc/en-us/categories/202711128-Student-Alumni.

For residents in Charter Spectrum service areas:

  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395.
  • Installation fees will be waived for new student households.
  • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely.
  • For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps.
  • Charter will open its Wi-Fi hotspots across its Alabama service area for public use.

For residents in Comcast’s Xfinity service areas:

  • Xfinity WiFi hotspots will also be available for free. For a map, visit www.xfinity.com/wifi.
  • Comcast is pausing data plans for 60 days giving all customers unlimited data for no additional charge.
  • Comcast will not disconnect a customer’s internet service or assess late fees if they contact the company and let them know that they can’t pay their bills during this period.
  • New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. There is no additional fee and it becomes the new base speed going forward.

For residents in the Beam service area of East Alabama:

Effective Monday, March 16, 2020, Beam pledges to the following for 30 days:

  • Beam will partner with school districts to ensure the capability to learn remotely.
  • Beam will partner with the Housing Authority to accommodate their tenants with internet service.
  • Beam will offer free 50 Mbps Internet services for 30 days for new customers with households including K-12 and/or college students who do not have current service. Call for details and to sign up. Installation fees for these services will be waived for new customers meeting the above criteria. A valid school ID or proof of K-12 children in household is required.

Tutoring: The Learning Center and Instructional Support Lab will provide tutoring through Blackboard Collaborate.  We will maintain our normal tutoring hours of Monday-Thursday 9:00-9:00 and Friday 9:00-3:00.  To access tutoring services at either the Learning Center or Instructional Support Lab, students should do the following:

  • Send an email to lc.isl@aum.edu.
    • SUBJECT LINE SHOULD SAY: “Tutoring; Subject; Course”
    • BODY OF EMAIL SHOULD INCLUDE 3 THINGS:
      1. Pick a Service: Learning Center or Instructional Support Lab
      2. Give first choice for day and time
      3. Give 3 alternate days/times in case the first choice is not available

We have a workflow in place for quickly processing all requests. Once students are matched with the appropriate tutor, we will provide students with a Collaborate link to the chat room where their tutor is working.  We will not be providing face to face tutoring at this time.

 

Extending the Classroom:  We will continue to provide extending the classroom to those accounting and economics classes where an ETC tutor has been assigned.  This service also will be provided through collaborate.  The tutors will provide the course instructors with a link to the collaborate room where the tutoring will take place.

Global Advising: Van Orum will advise AUM Global students for the summer and fall through Zoom.  Van will reach out to them to schedule appointments.  He can be reached at vorum2@aum.edu or 334.244.3338 if any Global student wishes to contact him.

Success Advising:  We will continue to offer success advising through Zoom.  Students can schedule appointments by emailing us at WASC@aum.edu, or they can email Van Orum directly at vorum2@aum.edu and Erin Woods directly at ewoods6@aum.edu.

  • The Nest computer lab is accessible 24/7 for resident students.
  • The Taylor Center Lab is available 8:30am – 4:30pm Mon – Fri.
TRANSPORTATION

Please complete your Airport / Bus Station Shuttle request via our new online form. This form will automatically request an approval from Auburn University at Montgomery’s Transportation Department. Request will be approved or denied based off the availability of University Drivers . Please process requests at a minimum of two weeks prior to your requested date to allow our department time to schedule drivers. This is NOT a guaranteed service. However, the earlier your request is received, the higher probability it will be approved. Requests received with less that 3 Business Days notice will not be considered for approval.

Yes. Warhawk Transit is available for students with a modified schedule.

Warhawk Transit is now available Monday, Wednesday and Friday at the following times.  Click to download PDF.

Warhawk Transit Schedule.png

Want More Info About AUM?

Location

Taylor Center 101

Address

7400 East Drive Montgomery, AL 36117

Office Hours

8 a.m. - 5 p.m. Monday - Friday

Call Today

334-244-3000

Fax

334-244-3795

E-mail

admissions@aum.edu

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