Student Resources

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Blackboard and Tech Help

  • My AUM: Login to the AUM portal to gain access to campus resources.
  • Blackboard FAQ and Online Help Desk: Help with AUM’s learning management system and other online tools
  • AUM Help Desk email or call 334-244-3500.
  • Blackboard Student Resource and Orientation Course: Enrolled students can find this course in Blackboard.

Technology Resources

  • Respondus LockDown Browser is a secure browser used when taking tests in Blackboard.
  • Java: A free download that helps certain Blackboard features run in a variety of browsers
  • Mozilla Firefox is the recommended browser for Blackboard.

 Online Academic Support

You can call 334-244-3649 and ask questions via the Reference Desk phone and/or voicemail system. If logistically feasible, you can visit the AUM Library Reference Department, or schedule face-to-face or virtual reference consultations with AUM librarians. 

  • The AUM Library provides Virtual Reference Services where you can communicate with AUM Library personnel. The Virtual Reference Services include the following:
    • Ask YOUR Library – Visit us to browse our FAQs. From that page, submit a question through our system. The expected turnaround answer time is 24 hours on weekdays, and 48 hours on weekends.
  • Chat With YOUR Library – Instantly connect and chat in real time with librarians and library staff members during the chat hours of operations. Typically the hours of operations follow the Library’s standard operating hours. Simply click the Chat icon or wait 30 seconds for a prompt message to appear, from which you’ll launch a chat with a library operator.
  • Text YOUR Library – Text 334-384-1851to ask any type of question. The expected turnaround answer time is 24 hours on weekdays, and 48 hours on weekends. All library personnel that provide face-to-face reference assistance conduct virtual reference assistance.

 Student Services

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Curtiss Course Critiques:

At the end of this course, you will be asked to complete an online evaluation of this course called Curtiss Course Critiques.  You will receive an email from the following address: AUMCurtissCourseCritiques@IOTA.com.  This is the link to the course evaluation form.

It will be a chance to reflect on what we have accomplished this semester and to propose ways the course might be modified for your peers in the future.  Your feedback is extremely valuable to me.  Please note that the course evaluations are strictly confidential and that I won’t see individual results.  The only information that will be available to me is the aggregate data.

Evaluation of teaching can have many purposes including teaching improvements, salary adjustments and tenue and promotion decisions.   I will be the primary audience for your feedback, but others will potentially read your evaluations, including department and college administrators.

So when the time comes, please let me know which aspects of the course helped you learn and which aspects of the course might be changed to help future students learn more effectively.  Your feedback matters!  Thank you in advance.

Course Attendance Policy:
For purposed of financial aid and enrollment, a student will be considered to be in attendance in an online class when the individual:

  1. Submits an academic assignment on time; or
  2. Submits an exam/quiz on time; or
  3. Participates in an interactive tutorial or computer-assisted instruction; or
  4. Posts by the student showing the student’s participation in an online study group that is assigned by the institution; or
  5. Posts by the student in a discussion forum showing the student’s participation in an online discussion about academic matters; or
  6. Emails initiated by the student to a faculty member to ask a question about the academic subject(s) related to the course materials being posted on Blackboard

Logging into an online course without active participation does not constitute attendance.  A student in an online course must follow the standard procedure for dropping a class.
 

Suggested computer system requirements for Blackboard:

Windows

Mac

Windows 7 or above

2 GHz processor or faster
4 GB of RAM or higher

Monitor Resolution 1024 X 768 or higher

20 GB or higher of free disk space

Internet Connection:  High-speed Internet connection with a speed of 4 Mbps or higher

Internet Browser:  Respondus LockDown Browser and Firefox

Java is required to use Blackboard

Flash may be required to play videos within Blackboard

Sound card with microphone and speakers

Keyboard and Mouse are recommended

Headphones

Web camera capable of video web conferencing

A DVD/CD ROM drive may be needed to install software in select courses

Mac OS 10.8 or higher
2 GHz or faster processor
4 GB of RAM or higher

Monitor Resolution 1024 X 768 or higher

20 GB or higher of free disk space

Internet Connection:  High-speed Internet connection with a speed of 4 Mbps or higher

Internet Browser:  Respondus LockDown Browser and Firefox

Java is required to use Blackboard

Flash may be required to play videos within Blackboard

Sound card with microphone and speakers

Keyboard and Mouse are recommended

Headphones

Web camera capable of video web conferencing

A DVD/CD ROM drive may be needed to install software in select courses

 

Chromebooks use the Chrome operating system which is not a supported operating system for Blackboard.  Do not purchase a Chromebook for online course work.

Also, please do not ONLY rely on a tablet, including an iPad, or a Smartphone to use Blackboard.  Not all features will work on tablet.  You will need access to a full computer to be able to do everything in your Blackboard class.

High speed internet connection with a connection speed of 1.5 MB/s or greater.  The use of satellite and cellular connections may result in slowness or errors (timeouts, access problems) when accessing the classroom and course material.

The use of public access computers and internet (for example, at restaurants and public institutions such as libraries) may result in slowness or errors (timeouts and access problems) when accessing the classroom and course materials.


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