Complaint Procedures at AUM

A student complaint is a written or recorded statement made to an official or employee at AUM that the treatment he or she has received is not consistent with the university’s policies as stated in official documents as described below. A public complaint is a written or recorded statement regarding AUM’s violation of state, federal or accrediting body requirements. Questions or complaints related to admissions, programs, financial aid and practices of AUM can first be directed to the university’s offices.  To locate contact information for individual departments, see “Search by Department” at http://www.aum.edu/peoplefinder.

The purpose of this site is to provide links to procedures for making a student or public complaint which is not resolved within the university's offices. For public complaints, links are included to the complaint policy of States’ Approval and Licensing Agencies, the Consumer Protection Agency for the State of Alabama, and AUM’s accrediting agency.

For student complaints, links are provided below to the specific policy in AUM’s official documents such as the Student Handbook, Undergraduate and Graduate Catalog and official websites. These publications are made available to undergraduate, graduate, distance and off-campus students.  An AUM online webpage links to student resources and catalogs and the student handbook (AUM Online Website). Upon initial admission to AUM, during orientation, undergraduate students are oriented to the Harassment and Discrimination Policy, the Gender Equity Policy, Title IX policy, services of the Accountability and Advocacy office, and the location of the Student Handbook and Catalogs. Admission letters to graduate students include links to official AUM publications.

Public Complaints

It is recommended that all public complaints first be addressed with the Provost Office:

Dr. Mrinal Varma, Provost and Senior Vice Chancellor
334-244-3539
varma@aum.edu

Some complaints will be forwarded to and addressed by other AUM officials (Title IX, harassment and discrimination complaints, for example).  Should the issue remain unresolved, alternative avenues for resolution are listed below.

Contact Information for Complaints with Accrediting Agency

SACSCOC Accreditation

Auburn University at Montgomery is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor's, master's, educational specialist and doctoral degrees. AUM was first accredited by SACSCOC in 1973. In 1978, 1988, 1998 and, most recently, in 2008, accreditation was reaffirmed by SACSCOC. AUM will be up for reaffirmation in 2018.

Interested parties may contact SACSCOC with questions and comments about the accreditation status of AUM. Or, they may file a complaint against the University for alleged non-compliance with a SACSCOC standard or requirement in writing at 1866 Southern Lane, Decatur, Ga., 30033-4097, by calling 404-679-4500, or by visiting http://www.sacscoc.org.

Contact Information for Complaints Regarding State Consumer Protection Laws

Individuals wishing to file a complaint regarding a consumer-related issue may contact the Alabama Attorney General’s Consumer Protection Hotline at 1-800-392-5658, file an online complaint at http://www.ago.state.al.us/Page-Consumer-Protection, or contact the Attorney General’s Office of Consumer Protection at these addresses:

Mailing Address:
P. O. Box 300152
Montgomery, AL 36130

Physical Address:
501 Washington Avenue
Montgomery, AL 36104

Contact Information for Complaints Regarding State Approval or Licensing

Federal regulations require the University to provide contact information of state agencies that handle complaints against postsecondary education institutions that offer distance learning or correspondence education within that state.  Students are encouraged to first use the University’s Internal Complaint Process outlined above prior to filing a complaint with a state agency or agencies. The State of Alabama approval agency’s complaint policy is linked below among other states.

Contact information, by state, for distance learning students residing outside Alabama to file a complaint can be found at the State Authorization of Distance Education page at www.sheeo.org. Click “SHEEO State Authorization Survey and Reports” and then click “Student Complaint Process, by State” to download the most recent PDF. Or, if you are a distance learning student and reside outside the State of Alabama and have a complaint and would like to contact the appropriate agency in the state where you reside, click on your state below for information on where to address the complaint.

Student Complaints

Links are provided on this site to official AUM documents for complaint procedures for three basic categories: academic, harassment and/or discrimination (including Title IX), and other miscellaneous complaint procedures. Should all internal procedures for handling student complaints not resolve the issue, students may choose to follow procedures for contacting external resources as described above.

Student Academic Grievance Procedures

A grievance is defined as a "complaint of unfair treatment for which a specific remedy is sought," Student Handbook, Pg. 73).  These procedures exclude appeals of final grades and violations of academic integrity.

Harassment and/or Discrimination Complaints

See Something, Say Something is AUM’s portal for confidential reporting to the Office of Accountability and Advocacy of A) non-academic violations, B) judicial violations, and C) Title IX violations. Reports will be reviewed promptly. In some circumstances, a member of the department team may need to follow up with you for additional information.

Access the See Something, Say Something at https://my.aum.edu/web/maxient portal from this page or by clicking the See Something, Say Something link on the Current Students or Faculty/Staff pages of aum.edu. You’ll be prompted to log into MyAUM and then taken directly to the portal.

If you have questions about completing a report or would like to speak with a staff member, call 334-244-3106

Complaints can also be made directly to the Title IX

Coordinators, as an alternative to accessing the confidential portal See Something, Say Something described above,  The Title IX Coordinator at Auburn University at Montgomery is the Chief Human Resources Officer, the Deputy Title IX Coordinator for Student Sexual Misconduct is the Vice Chancellor for Student Affairs, and the Deputy Title IX Coordinator for Athletics is the Athletic Director. These and other Deputy Title IX Coordinators across campus can be found at this link:

http://www.aum.edu/gender-matters-title-ix .

The Chief Human Resources Officer is responsible for administering Auburn University at Montgomery's harassment/sexual harassment policy, which can be found in the Student Handbook, (Pg. 33) and in "Current University Policies" website, Discrimination Policy .  Complaints regarding student discrimination may contact either the Chief Human Resources Officer or the Vice Chancellor of Student Affairs as spelled out in AUM's Title IX policy.

Students also may initiate a complaint against a faculty or staff member by contacting the Office of Accountability, which will jointly investigate the complaint with the Chief Human Resources Officer.

Student Disability Grievances

Dr. Phil Johnson, Dean of the Library currently serves as AUM's 504 Compliance Officer and is responsible for coordinating compliance with disability provisions. Notification of Dr. Johnson’s responsibility and the grievance procedures are posted across campus (504 Grievance Procedure). 

Family Education Rights and Privacy Act (FERPA) Complaints

Students’ right to complain to the U.S. Department of Education regarding an alleged failure to comply with requirements of FERPA is spelled in the Undergraduate Catalogue (pg.46) and the Graduate Catalogue (pg.21).