Information Technology Services

Regular Help Desk Hours


Mon-Thurs: 7:30 a.m.-10:30 p.m.
Fri: 7:30 a.m. - 5 p.m.
Sat: 10 a.m. - 5 p.m.
Sun: 1:30 p.m. - 5:30 p.m.

Hours during semester breaks: Mon. - Fri. 10 a.m. until 4 p.m.

The ITS Help Desk is AUM's main provided of technology support to the students, faculty, and staff university wide.

Location: Taylor Center 1st Fl.
Phone: 334-244-3500
Email: helpdesk@aum.edu

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Online Help Desk

IT Policies


Directives from Auburn University, the State of Alabama, and federal legislation are major factors in determining the policies and procedures that must be implemented to manage information technology at Auburn University Montgomery. As the provider of the physical network, major services and applications, security, and infrastructure information technology, Information Technology Services and its departments are charged with implementing the following information technology policies here on campus.
 
Policies that apply to AUM faculty, staff and students:
Information Technology Appropriate Use Policy, Mar. 2007 (pdf)
Wireless Policy, February 8, 2008
Podcasting Policy, February 2, 2009

Policies that apply to AUM faculty and staff:
Computer Access to Student Records, May 15, 2007 (pdf)
Employee E-mail Policy, June 21, 2007 (pdf)
Registration and Security Policy for AUM Server, June 7, 2007 (pdf)
Social Security Number (SSN) Protection Policy, June 2008 (pdf)
User Password Policy, July 2010 (pdf) 

For more information on AUM IT policies, please contact Dr. Jeff Anderson, CIO.
 
Jeff Anderson, PhD
Chief Information Officer
105 C Clement Hall

334-244-3502
Fax 334-244-3908

 

 

 

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