Information Technology Services

Regular Help Desk Hours


Mon-Thurs: 7:30 a.m. - 10:30 p.m.
Fri: 7:30 a.m. - 5 p.m.
Sat: 10 a.m. - 5 p.m.
Sun: 1:30 p.m. - 5:30 p.m.

Hours during semester breaks: Mon. - Fri. 10 a.m. until 4 p.m.

The ITS Help Desk is AUM's main provided of technology support to the students, faculty, and staff university wide.

Location: Taylor Center 1st Fl.
Phone: 334-244-3500
Email: helpdesk@aum.edu

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Online Help Desk

Blackboard


Blackboard is a Web-based course-management system designed to allow students and faculty to participate in classes delivered online or use online materials and activities to complement face-to-face teaching. Blackboard enables instructors to provide students with course materials, discussion boards, online quizzes, and more. The degree to which Blackboard is used in a course varies. For example, instructors may supplement an on-campus class by putting their syllabus and handouts on their course sites. In contrast, other courses may be conducted entirely through Blackboard, without any on-campus sessions. If you are enrolled in a course that uses Blackboard, your user name and password is the same as you AUM email account.

For faculty and students, Blackboard provides

  • Course calendar and announcements
  • Asynchronous communication 
  • Synchronous communication 
  • Content creation and distribution
  • Time release of content
  • Course navigation panel

To access Blackboard, please click on the following link.

To login to Blackboard without going through the AUM web site, go to: http://bb9.aum.edu

If you have questions about Blackboard, please contact the ITS Help Desk at 334-244-3500.

 

 

 

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