About AUM
AUM Frequently Asked Questions

Table of Contents

Office of Sponsored Programs
IT Services
Admissions and Recruitment
Housing and Residence Life
Cashier Office
Learning Center
Student Health Services
AUM Bookstore
Career Development Center
Student Involvement and Leadership
Office of Institutional Effectiveness
Human Resources
Public Safety
Outreach


Office of Research and Sponsored Programs

 

  • What is ORSP?
    • Typically an ORSP --- also known as the office for research administration, the office for contracts and grants, or some variation thereof --- is in place to support the research mission of the institution.  The ORSP plays a key role in monitoring the many compliance and risk areas that are such a large part of the conduct of sponsored research in the world today.  The ORSP operation is one of stewardship, management and oversight of the administrative aspects of the research enterprise at the institution. The ORSP has authority to submit federal grant proposals on behalf of the Chancellor of the institution.
  • What is Pre-Award Research Administration?
    • Assisting faculty in locating funding sources and submitting proposals for support of research and other faculty-driven activities.
    • Accepting awards and ensuring they are administered consistent with sponsor and institutional policies.
    • Mediating the award process with the sponsor to ensure university research policies, such as those relating to publication rights and other intellectual property rights, are adhered to, and that other financial and programmatic terms and conditions are acceptable to the institution.

       

  • What is Post-Award Office?
    • It works with principal investigator (PI) and their fiscal officers to manage and monitor awards received at the University, so our researchers can focus their time and effort on their research.  The Post-Award responsibilities are:
      • Establishing Accounts
      • Monitoring Expenditures
      • Managing changes to research project (including changes to personnel, budget, scope, timeline, or subcontracts)
      • Invoicing and billing
      • Reporting
      • Closing out awards

         

    • A Principal Investigator (PI) is an individual who has primary responsibility for the design, execution, and management of a research project and who will be involved in the project in a significant manner.

       

  • What is a PD?
    • A Project Director (PD) is an individual who has primary responsibility for the design and management of a training or public service project and who will be involved in the project in a significant manner.
  • What is RFP?
    • Requests for Proposals (RFPs) are most likely to be used by government agencies, although foundations sometimes issue them as well. RFPs are published so that organizations that might be qualified to participate can apply. RFPs are published by all the federal departments on their websites or at www.grants.gov, where people can search for RFPs by program titles, departments, key words, or Catalog of Federal Domestic Assistance (CFDA) numbers that are assigned to each RFP. People can sign up with Grants.gov to receive regular notices of newly released RFPs. Such notices contain a brief description of the grant program and a link to the RFP.

       

  • What is a Grant Proposal Framework?
    • A grant proposal is an exercise in logic. Similar to a lawyer pleading a case or a debater making a point, the proposal writer must build a logical argument that justifies funding. The proposal’s point must be well thought out, and the argument must flow rationally through all of the proposal’s various sections, building the impression that funding of the proposed project is reasonable, sensible and desirable.

    • The basic concept is very simple.  A proposal:
      • Identifies a problem (Need Statement);
      • Explains the project’s intent to resolve the problem and sets measurable markers of success (Objectives);
      • Describes steps that will be taken to reach the objectives (Activities);
      • Introduces the individuals who will carry out the activities (Personnel);
      • Outlines procedures for measuring the project’s success in meeting its objectives (Evaluation); and
      • Estimates the funding needed to carry out the project (Budget).

         

  • What are F & A Costs?
    • Formerly known as “Indirect Costs” and “Overhead,” F & A are expenses that colleges and universities incur in support of the institution’s major, mission-related activities, primarily identified as instruction, organized research, and public service.

      The research F & A rate is composed of two general cost categories: facilities (“F”) costs and administrative (“A”) costs.

 

  • Grant, Contract, and Cooperative Agreement
    • Grants
      • A type of financial assistance awarded to an institution for the conduct of research or other program as specified in an approved proposal. A grant, as opposed to a cooperative agreement, is used whenever the awarding office anticipates no substantial programmatic involvement with the recipient during the performance of the activities. Grants are normally awarded by sponsors whose purpose in supporting research is scientific, cultural or philanthropic.
    • Contract
      • A mechanism for procurement of a product or service with specific obligations for both sponsor and recipient. Typically, a research topic and the methods for conducting the research are specified in detail by the sponsor, often in the Request for Proposal (RFP) which announces the funding opportunity. In general, there are greater performance expectations associated with contracts, including project milestones and detailed deliverables (e.g., reports). The arrangement is usually designed to benefit the sponsor by achieving an expected outcome or product.
    • Cooperative Agreement
      • An award similar to a grant, but in which the sponsor’s staff may be actively involved in proposal preparation and anticipates having substantial involvement in research activities once the award has been made.

         

  • What is a Subaward?
    • It is an agreement that is written under the authority of, and consistent with, the terms and conditions of a prime award, and which authorizes a portion of the research or substantive effort to be performed by another organization. A subaward should be written anytime a portion of the substantive effort is to be performed by another organization.

       

  • What is a Subrecipient?
    • A Subrecipient is a third party organization performing a portion of an externally funded project.

      The federal regulations that describe Subrecipient monitoring are contained in the Office of Management and Budget (OMB) Circular A-133, Compliance Supplement, Part 6, Section M.  This is available on the OMB website at:  www.whitehouse.gov/.../omb/.../omb/circulars/a133/a133

       
  • What is Cost sharing?
    • It is the portion of a project or program cost not borne by the sponsor.  Cost sharing occurs either when a sponsor requires, or the University commits in a proposal, funds beyond those awarded by the sponsoring agency to support a particular grant or contract.

       

  • What are the Risks of Non-Compliance?
    • Failure to successfully articulate and carry out an institution’s principles of operation may result in risks relating to non-compliance. Depending on the severity of the issue, an institution may experience the following:
      • Costly fines and/or penalties
      • Penalties under the False Claims Act, including treble damages and fines of between $5,000 and $10,000 per false claim
      • Reduced research funding either as a grantee or Subrecipient
      • Sponsor-imposed special award terms and conditions
      • Loss of expanded or waiver of authorities
      • Enhanced sponsor monitoring program
      • Designation as an “exceptional” or “high-risk” institution
      • Suspension/debarment from receiving federal funds
      • Reduction in student enrollment
      • Reduction in donations
      • Loss of public trust
      • Public demand for institutional accountability
  • Why is Research Compliance Important?
    • For a scientist, integrity embodies above all the individual’s commitment to intellectual honesty and personal responsibility. It is an aspect of moral character and experience. For an institution, it is a commitment to creating an environment that promotes responsible conduct by embracing standards of excellence, trustworthiness, and lawfulness, and then assessing whether researchers and administrators perceive that an environment with high levels of integrity have been created.

       

  • What is IRB?
    • The charge of IRB is to weigh risks and benefits of participation in research to protect the rights and welfare of the research participants.
    • All “research” involving human participants must be reviewed and approved by the Institutional Review Board (IRB) prior to beginning the research. When the answer is “YES” to all the following questions, you are conducting research:
      • Was information collected in a systematic manner (i.e., according to a pre-determined set of rules)?
      • Will information be used to draw conclusions about a general principle or question? (Conclusions must be directly drawn from the collected information - speculation not directly drawn from the collected information would not be considered generalizable.)
      • Will the information be disseminated beyond the immediate setting in which it was collected (e.g., a school or a laboratory)?

 

  • When is IRB needed?
    • The determination to submit a project for IRB review is made by the faculty researcher, who is the principal investigator of the project. The IRB will then review and classify the project into one of three categories:“exempt,” “expedited,” or “full review.”

 

 

IT Services

 

  • Are there scanners and copiers on campus?
    • A copier is available in the library. There is a nominal fee for use of the copier.
    • Scanners are available for student use in the open labs: Taylor Center, Goodwyn Hall 205, Business 217 and Education 208 Computer Labs.

       

    • To clear your Java cache in Windows:
      • Click Start > Control Panel.
      • Locate and double click the Java icon in the Control Panel.
      • Click Settings under Temporary Internet Files.
      • Click Delete Files.
      • Select all boxes and click OK on Delete Temporary Files window. Note: This deletes all the Downloaded Applications and Applets from the cache.
      • Click OK on Temporary Files Settings window.
      • Click OK to close the Java Control Panel.
    • To clear your Java cache in Mac OS X:
      • Double click your Macintosh hard drive.
      • Double click Applications.
      • Double click Utilities.
      • Double click Java Preferences.
      • Click the Network tab.
      • Click the Delete Files... button.
      • You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
      • Close the Java Preferences window.

         

    • Former students MUST request their transcripts via National Student Clearinghouse (https://www.studentclearinghouse.org/secure_area/Transcript/to_bridge.asp). There is a nominal fee for this request.

       

  • My professor posted a test to Blackboard, but I can’t see it. What do I do?
    • This problem could be Java related:
      • First, check if the latest version of Java is installed. Visit the Java website: http://www.java.com/en/download/help/testvm.xml|http://www.java.com/en/download/help/testvm.xml]] to download the latest version.
      • Second, if you have the latest version of Java, clear your Java cache. Clearing the Java Plug-in cache forces the browser to load the latest versions of web pages and programs.

       

  • How can I access my Blackboard courses? Why can’t I see my classes?
    • Blackboard access is provided when you register for class. You can access your Blackboard class on the official first day of class.
    • You can login to Blackboard by logging in to My AUM portal login page (https://my.aum.edu) and clicking on the Blackboard icon located on the left side of the portal home page.

       

  • How do I log in to computers in the lab?
    • Enter your same username and password that you use to login in to the My AUM portal and your AUM email account.

       

  • How do I find my AUM email address?
    • You must be a student enrolled at AUM and registered for the current term in order to use the AUM email system.
    • Go to My AUM portal login page (https://my.aum.edu).
    • Click First Time Users located under the login information.
    • The Looking Up your AUM Student Account page opens.
      • Enter your 9 digit S number (make sure the S is capitalized) in Student ID.
      • Select your Birth Date.
      • Click Submit

         

  • How do I reset my password?
    • Go to My AUM portal login page (https://my.aum.edu).
    • Click Forgot Password located under the login information.
    • Enter your Username and click OK.
    • Answer the 3 security questions you created when setting up your My AUM account.
    • Click OK.
    • If you need additional assistance, please contact the Help Desk at 334-244-3500or email helpdesk@aum.edu

       

  • How do I set up wireless on my laptop?
    • Click the title link to open the user guide for instructions to configure the wireless settings on your laptop.
    • AUM Wi-Fi Windows 7 User's Guide - Click the title link to open the user guide
    • AUM Wi-Fi Windows Vista User's Guide - Click the title link to open the user guide
    • AUM Wi-Fi Windows XP User's Guide - Click the title link to open the user guide
    • AUM Wi-Fi Mac OS X User's Guide - Click the title link to open the user guide
    • For assistance, visit or contact the ITS Help Desk at 334-244-3500.

       

  • How can I request my transcript?
    • Currently enrolled students MUST request their transcript through My AUM portal login page (https://my.aum.edu).
      • On the My AUM page, click Webster from the LaunchPad. Select Student Services and Financial Aid. Select Student Records and request printed official transcript.
      • Or, on the My AUM page click Academics under QuickLaunch Navigation. Click the Request Official Transcript link and follow the instructions.
      • If you need assistance acquiring an official transcript please contact the Registrar’s office at 334-244-3125.

       

  • Why can’t I log in to Webster or Blackboard?
    • To access Blackboard and Webster, you must be a registered student and have a valid and current AUM email account.
    • You must login to Blackboard using the same username and password you use to access your AUM email. If you are a registered student who can’t login to Blackboard, sign on to your AUM email to verify it is valid and current.
    • For additional assistance, please contact the Help Desk at 334-244-3500 or send an email to helpdesk@aum.edu or stop by the first floor of Taylor Center Computer Lab

       

  • How do I add money to my printing account?
    • Contact the Help Desk at 334-244-3500 or email helpdesk@aum.edu to have additional funds put on your printing account (Pharos Account).
    • Or, stop by the Help Desk located on the first floor of Taylor Center and request additional funds be made on your account. You will be required to complete paperwork to have funds added to your account.
    • Only currently enrolled students will have a printing account.

       

  • How do I add or drop a class?
    • Sometimes it will be necessary to change your course schedule after your initial registration. The tutorial below will show you how to make a change to your schedule by dropping or adding a class.
    • Dropping and Adding Courses
      • Go to My AUM portal login page (https://my.aum.edu) and click on the Webster icon located on the left side of the home page.
      • Click on Student Services and Financial Aid.
      • Select the Registration box.
      • Scroll down and select the Select Term text box.
      • Click the Submit button.
      • Select the Register for and/or Drop Classes text box.

 

 

ADMISSIONS AND RECRUITMENT

 

  • What should I do if I can’t get transcripts mailed from my previous institution?
    • Official transcripts are required to process your application and provide an admission decision.
    • With extenuating circumstances or questions please call the Office of Admissions at 334-244-3615

       

  • I have gotten married and need to change my name. Do I need a new ID?
    • No, you will not need a new student ID number, however you will need to contact the Registrar’s Office at 334-244-3125 and update your student file.

       

  • I need a course description of a class I took here. How do I get that?
  • Can I check on the status of my application for enrollment?
    • Yes. To check on the status of your application, please call Admissions at 334-244-3615. It can take up to two weeks for a complete application to be entered and processed into our system. A complete application includes an online application and all needed transcripts, forms, and test scores. An application has to be complete before it can be evaluated for admission.

     

  • How do I change my address or my major?
    • Fill out a Change of Student Information Form and submit it to the Registrar’s Office. These forms can be picked up at the Registrar’s Office or printed off online at http://www.aum.edu/docs/registrar's-office/change-in-student-information.pdf. You will also need to bring valid identification. The Registrar’s Office is located at Taylor Center 150 and can be reached at 334-244-3125.

       

  • Do you accept students from private, religiously affiliated, or non-accredited schools?
    • Yes, as long as the student can show an official transcript from that institution with a detailed listing of classes taken from 9th through 12th grade.

       

  • When will I receive my acceptance letter?
    • You will receive your acceptance letter within two to three weeks after all documents required for admission have been received and processed for admissions. If you meet all admissions requirements and are accepted to AUM, we will then send you an acceptance letter along with an acceptance packet, which includes all information needed to get you started as an official AUM student.

       

  • I am interested in getting a second degree. What do I do?
    • If you are a current student and wish to add a second major, contact your academic advisor to discuss your options for adding an additional major.
    • If you have already received a bachelor’s degree from AUM, please submit an application (no transcript request is needed). If you have received a bachelor’s degree from another four-year college or university, please submit an application at www.aum.edu/apply and an official final transcript for processing.
    • Free online Application: https://senator.aum.edu/prod/bwskalog.P_DispLoginNon
    • Please send transcripts to: Office of Admissions, Auburn University at Montgomery, PO Box 244023

       

  • Can I apply online?
    • Yes, our application is available online only and there is no application fee! If you need accommodations or assistance with the online application, please call the Admissions Office at 334-244-3615 www.aum.edu/apply

       

  • Can I attend AUM if I completed received a GED and did not take the ACT or SAT?
    • Yes, you may be eligible for our Summer Bridge Program

       

  • What if I do not meet all of the requirements of admission?
    • You may be eligible for our Summer Bridge Program if you have at least a 17 on the ACT or 810 on the SAT. Students who have graduated from high school more than three years ago who don’t meet all admissions requirements are also eligible

       

  • Does AUM accept “Through the mail course” or “online courses” from another schools?
    • If the courses are from a regionally accredited institution of higher education, they will be considered for articulation. An official transcript must be submitted for review. Transcripts can be mailed to Admissions at P.O. Box 244023, Montgomery, AL, 36124.
    • If you have specific questions about how your courses will transfer, please call Admissions at 334-244-3615.

       

  • What is a First Time Freshman?
    • A first time freshman is a new student who has not previously matriculated at a college or university at any time after graduation from high school or receipt of a GED http://www.aum.edu/admissions

       

  • When do you accept undergraduate applications?
    • We accept undergraduate applications year round, but there are specific deadlines for admission each semester.

       

  • How can I arrange a campus tour?
    • At Auburn Montgomery we welcome all prospective students to visit our campus at any time.  The Admissions Office offers weekly campus tours: Monday - Friday at 10:30 a.m. and 2:30 p.m.
    • To schedule a campus tour, submit the Campus Tour Request Form.  If you would like a tour other than the days and times listed above, please contact the Admissions Office at 334-244-3615.
    • For large group tours please contact the Admissions Office at 334-244-3615 and we will gladly accommodate your group.
    • Please be sure to contact the Admissions Office at least one week prior to the day you are interested in visiting the Warhawk Family. Your tour will begin in Taylor Center 220, and your Warhawk Recruiter will be there to meet and guide you around the AUM Campus!

       

  • What’s the difference between an advising and an official transcript?
  •  

    • Can I get some information mailed to me about AUM?
    • What are the requirements for admission of a First Time Freshman?
      • For full admissions, a minimum GPA of 2.3 or higher and a minimum ACT score of 18 or SAT score of 860 or higher is required.

         

    • What is cross enrollment?
      • Cross Enrollment allows fully admitted and enrolled AUM students to take courses offered at other select local institutions (host schools) without an additional formal admission. This differs from transient enrollment, which requires admission, registration and payment to the host school. This agreement allows reciprocal cross enrollment among participating schools. Cross enrollment registration activities and tuition payments begin at the student's home institution. Students will present authorization forms and register in-person at the Registrar's Office of the host institution (students are obligated to pay the host institution all laboratory fees and other special charges normally made for certain courses). Students registered under this agreement are extended the use of the host institution's libraries, computer labs and other student services. http://www.aum.edu/admissions/cross-enrollment

         

    • Do I have to wait on my acceptance letter before I can be advised and register for classes?
      • Yes, you have to be an admitted AUM student in order to register for classes and get official advising on a class schedule. There are several orientation sessions for new students and all admitted students are highly encouraged to attend. You will meet with your academic advisor and register for classes and choose your schedule at an orientation session. If you would like to meet with someone to discuss general questions about classes and major options, you may call and make an appointment to meet with an academic advisor in the department that houses your intended major - http://www.aum.edu/academics/advising
      • Advising for provisional students: http://www.aum.edu/academics/advising/provisional-advising, The Office of Advising and Academic Enhancement, 334-244-3780 or334-244-3938, Young Tower 706
      • Advising for undeclared majors: http://www.aum.edu/academics/advising/undeclared-majors-advisingThe Office of Advising and Academic Enhancement, 334-244-3780 or 334-244-3938
      • Advising for declared majors: http://www.aum.edu/academics/advising/declared-major-advising
      • If you are a current student in good standing, you may register on My AUM at any time registration is open.https://my.aum.edu/cas/login?service=https%3A%2F%2Fmy.aum.edu%2Fc%2Fportal%2Flogin

         

    • When do course schedule come out?
      • Schedules are posted on the AUM website within a month of semester registration. You can check the Course Schedule online at www.aum.edu under the “Academics” tab.

         

    • I have been out of high school for several years and never attended college. How do I enroll?
      • You will submit an undergraduate application at www.aum.edu/apply.If you have been out of high school for more than three (3) years, we will not need your ACT/SAT scores; your official HS transcript will suffice for documentation to evaluate for admission into AUM. If you have been out of high school two (2) years or less, you will need to submit both your ACT/SAT scores and official HS transcript. If you have earned your GED, you will only need to submit the GED official score sheet; no ACT/SAT scores are needed. Once you have applied and an admission decision has been made, you will receive a letter from the Office of Admissions. If you have been accepted, you will receive information about orientation sessions for new students. All admitted students are highly encouraged to attend. You will meet with an academic advisor and register for your classes and choose your schedule at an orientation session.
      • Please contact the Office of Admissions with questions at 334-244-3615
      • Admission requirements: http://www.aum.edu/admissions/admissions-requirements
      • Free online Application: https://senator.aum.edu/prod/bwskalog.P_DispLoginNon
      • Please send transcripts to: Office of Admissions Auburn University at Montgomery PO Box 244023 Montgomery, AL 36124-4023

         

    • If I change majors after registration, is advising necessary?
      • Yes, it is best to be advised by an Academic Advisor that advises students in the field that you have decided to pursue. You would want to make sure that you are on the right track for graduation and that you are not taking classes that are not needed for your degree.

         

    • How can I get a letter stating that I am a full-time student?
      • National Student Clearing House is Auburn University at Montgomery’s third party verifier for enrollment and degree verifications. Students can long on to Webster through their MyAUM account (http://my.aum.edu) and go to the Clearinghouse link to print out an official verification letter of enrollment status. For further questions about this, please contact the Registrar’s Office at 334-244-3125.

         

    • What documents do I need to apply for admission?
      • A completed application, an official transcript mailed directly to our office by your high school. (If you have not graduated yet send the transcript anyway, then have a final copy mailed after graduation), and official ACT or SAT test scores.

    HOUSING AND RESIDENCE LIFE

     

    • Is there security?
      • Security for the housing areas is provided by the AUM Campus Police. Patrols are maintained by officers and they will be glad to provide assistance to residents and stranded motorists. AUM police officers will provide escort service to or from cars or classes at unusual times or under unusual circumstances. Residents should report any concerns and/or incidents regarding safety and security to the housing staff and Campus Police as soon as possible.
      • Campus Police can be reached at 334-244-3424 or 271-2400.

         

    • How do you assign roommates?
      • We will consider a specific roommate request as well as other information contained in the application for housing when making room assignments; however, no guarantee of a particular assignment is implied. The Housing and Residence Life Office reserves the right to reassign residents in order to consolidate vacancies.

         

    • What happens if my son/daughter do not like their roommate?
      • While we take special care to select compatible roommates, sometimes our selections (and sometimes the resident’s selections) don’t seem to work. First and foremost, we recommend that the roommates attempt to work out their differences. Each resident is encouraged to develop a relationship based on respect for each other’s personal life, appreciation for human diversity and cultural differences, and a commitment to have an open discussion and resolution of problems, which arise while they are living together. Resident Assistants in each building are trained to offer additional guidance in this, so each roommate should feel free to contact the Resident Assistant for help.
        • If either roommate still feels uncomfortable, he/she can request a room assignment change simply by coming to the Housing Office (Taylor Center 133) and completing a room change request form. All room change requests must be approved by the Residence Life Program Manager and require payment of a $50 room change fee. When approved, the resident(s) will then be contacted by the Housing Office to arrange the details of the proposed move. Requests for room changes will be accepted following the first week of classes until the cancellation date each term.

           

        • West Courtyards: $1,635 (summer term - $1,080)
          • Two-bedroom apartment for four students (Redbud Court
        • West Courtyards: $3,330 (summer term - $2,220)
          • Two-bedroom apartment for two students (Redbud Court)
        • West Courtyards $1,985 (summer term - $1,320)
          • One-bedroom apartment for two students (Dogwood Court, Lilac Hall, Maple Hall, Poplar Place, Pine Place and Plum Place
        • West Courtyards $3,710 (summer term - $2,475)
          • One-bedroom apartment for private/married students (Dogwood Court, Lilac Hall, Maple Hall, Poplar Place, Pine Place and Plum Place)

             

    • Is there a curfew in place?
      • No, there are no curfews. However, quiet hours are from 9 p.m. to 9 a.m., Sunday through Thursday. Reasonable quiet and consideration is expected at all times. Residents are encouraged to make the initial effort in controlling noise. Usually a simple request to the persons responsible for loud and disturbing noises will suffice. If such a request does not get results, residents should contact the Resident Assistant on duty or the Housing Office.

         

    • Does my son/daughter have to move out of the dorm during breaks between semesters?
      • Rent for a term covers residence from the first day of scheduled move-in until 12 hours after the last examination for the term. Residents may remain in their apartments during scheduled vacations and during periods between terms, provided the rent for the upcoming term has been paid by the published rent due date and the campus remains open during scheduled vacations and breaks.

         

    • Does my son/daughter need to reapply for housing next semester?
      • The applications for housing are for the current academic year. This means that your son/ daughter will need to reapply again for each new fall semester. Normally, notices are given beginning in January prior to each fall semester that it is time to re-apply.

         

    • How much is rent?
      • Rent for the 2012 - 2013 academic year (per student per term) is as follows:
        • North Commons: $2,560 (summer term - $1,740)
          • Four-bedroom apartment for four students

           

    • Are utilities provided and are there telephones in the rooms?
      • All utilities (gas, power, garbage and water), including local telephone service, basic and expanded cable service, high-speed internet service and unlimited laundry are included in the rent

         

    • Is there a meal plan available?
      • The Roost, located on the second floor of the Taylor Center, does offer a meal plan. Beginning with the fall 2010 semester, full-time freshmen will be required to purchase a meal plan and a grade level will be added each year until all full-time students have the plan.
      • The plan is convenient and easy. You will be billed automatically for the plan - $600 per semester if you are a full-time, first-time freshman living on campus and $100 per semester if you are a full-time, first-time freshman living off campus. The money will be loaded onto your Warhawk Card (your student ID) and you can use the card like a debit card in The Roost.
      • The Roost also accepts cash, Master Card, Visa, and the Senator Card as payment for meals. Information regarding Warhawk Cards is available by contacting the Bookstore at 334-244-3578.

         

    • What is the policy for guests?
      • Guests of AUM residents are expected to abide by all university and housing policies. Residents are responsible for the actions of their guests while on campus. Overnight guests must be at least 18 yeas of age. Overnight guests of the same sex are limited to staying in a resident’s room no more than three nights per month. Consent of the roommate(s) must be obtained. Overnight guests of the opposite sex are not permitted in residents’ rooms under any circumstances.

         

    • What if my son/daughter needs to move out during the semester?
      • When moving out of student housing, residents must properly check out at the Housing Office, Taylor Center 133, in person. Written instructions regarding move-out procedures are available in the Housing and Residence Life Office, or online at Vacating Procedures. To check out, the room must be vacated according to these instructions, all personal property removed, all access cards/keys and parking decal returned, and a completed vacating notice form placed on file in the Housing Office.
      • The move-out deadline for students not returning to university housing is usually the day following the last day of final exams of each term. Failure to check out properly or on time may result in charges of $100 per day past the published move-out deadline as well as additional charges being filed against the resident’s student account.

         

    • What does my son/daughter need to bring with him/her?
      • Your son/daughter has received a list of what to bring and what not to bring in this packet. A copy of this list is also available in the Housing Office, or online at “What to Bring.”

         

    • What is the campus alcohol policy?
      • Local, state, and federal laws pertaining to the possession and use of alcoholic beverages are in force on the university campus and in student housing. Alcoholic beverages are not permitted outside of the individual rooms in the housing area.

         

    • Can I mail rent payments directly to the Housing Office?
      • We do not accept direct payments for rent. However, as long as the payment is for the full amount of the rent or payment may be mailed to: AUM Cashier Office P.O. Box 244023 Montgomery, AL 36124-4023

     

     

    CASHIER OFFICE

    • How much is tuition and fees?
    • What are the mandatory fees and why do I have to pay them?
      • Mandatory fees are necessary to provide a complete range of student services that support the academic environment.  They are paid by all students as a condition of enrollment regardless of whether the student utilizes the services.
    • Am I required to have a meal plan if I don’t want it?
    • Will I receive a paper bill?
      • No, all billing statements for currently enrolled students are issued online only through WebPay.  Students and authorized users will receive an email notification when a new billing statement is issued.
    • What should I do if I cannot access WebPay?
      • You should access WebPay by first logging into your MyAUM account.  Then click the WebPay icon on the Launch Pad.  You should be taken directly into the system.  If the system does not open, contact the Computer Help Desk by email at helpdesk@aum.edu or by phone at 334-244-3500.

         

    • How do I update my address?
      • A student can update his/her address in Webster under the Personal Information tab.
    • My student ID card will not work in the cafeteria.  What should I do?
      • If a student ID will not work in the cafeteria and the student has been assessed a meal plan, the student should go to the bookstore to confirm the meal plan is active and has a remaining balance.

         

    • What is The Family Educational Rights and Privacy Act (FERPA)?
      • FERPA is a federal law that protects the privacy of student educational records.  Schools must have written permission from the student in order to release any information from a student’s education record.  To comply with the provisions of the FERPA, AUM will not release information to anyone without the student’s permission.  The student must grant access for parents or others to obtain any information about students’ records.  The student can authorize access by completing a disclosure form available in the Registrar’s Office in the Taylor Center Room 150.
    • My classes were cancelled due to registration cancellation. How do I re-enroll for classes?
      • If a student’s schedule is cancelled as a result of registration cancellation, he/she must have the instructor and department head of each course sign a memorandum form and bring the signed form along with full payment to the Cashier Office to re-enroll.  The memorandum forms are available in the department offices.

         

    • What happens if I want to add a class after the last date to add for the term?
      • If a student wants to add a class after the last date to add classes for the term, they must have the instructor and department head of each course sign a memorandum form and bring the signed form along with full payment to the Cashier Office to have the course added.  If a student drops a class within the time frame to receive 50% refund on tuition and fees, they will only receive 50% refund for the course(s) being dropped.  However, they must pay full price for the course(s) being added including technology fees and a late registration fee.

         

    • During the timeframe for 50% refund of tuition and fees, I dropped a class and added another one class with the same credit hours.  Why does my account have a balance?
      • If a student drops a class and adds another class during the timeframe for 50% refund of tuition and fees, they will only be reimbursed 50% of the course they are dropping.  However, the student must pay full price for the course being added.  The difference between the two will result in a balance.

         

    • Why are there charges posted to my account after I have received a refund check?
      • If a student drops or adds a class after receiving a refund check, it could result in a new balance.  New charges could also result from bookstore transactions, parking fines, library fines, housing fees, graduation fees, etc.  The student should monitor their account throughout the term to insure that any new balances are paid in full.

         

    • I am expecting a refund from my student account.  How do I receive the refund and how long does take for me to receive my refund?
      • Any credit balance on an account that is caused by overpayment with a credit card will result in a credit back to the card.
      • Other refunds are disbursed to students by direct deposit to a bank account or by paper check. For instructions on setting up direct deposit, click the link below.  Direct deposit refunds normally take three to four business days to be deposited into the bank account.
      • http://www.aum.edu/docs/default-source/Financial-Information/Cashier-Office/instructions-for-direct-deposit.pdf?sfvrsn=0
      • Accounts that do not have direct deposit information in the system will receive a check mailed to the mailing address on record.  Please allow seven to ten business days to receive a paper check.

         

    • I signed up for direct deposit this semester.  Do I need to sign up again next semester?
      • No, a direct deposit authorization remains in effect as long as the student is in school.  If a student’s checking account information changes or the account is closed, the student will need to update his/her direct deposit information in the system.

         

    • What should do if I have not received the refund check within 10 business days?
      • Contact the Cashiers Office to complete a “Request for Duplicate Check” form.

         

    • I completed the form to request a duplicate check.  However, I have now received the original check.  What do I do with the original check?
      • The student should contact the Cashier Office.  The Cashier Office will check to see if the original check has been cancelled.  If the original check has been cancelled, the student should destroy the original check or return it back to the Cashiers Office.

    • Who can answer my questions about the 1098-T?
      • The 1098-T form is an information return filed by colleges and universities with the IRS.  A copy is also provided to the student.  The purpose of the 1098-T is to help students determine if they are eligible for the Hope Scholarship Credit or the Lifetime Learning Credit.
      • The Cashier Office issues the 1098-T forms and can answer many of your questions.  Additional information can also be found on the Cashier Office website with this link:
      • http://www.aum.edu/admissions/financial-information/cashier-office/1098-t-information

                   

    • How do I obtain a record of my payments?
      • In WebPay, click on “View Account Activity” and view transactions by each term.

     

     

    LEARNING CENTER

     

    • Where do I go to take the English placement test?
      • For information regarding the English Placement Test, please contact Dana Bice, School of Liberal Arts Advisor, Liberal Arts 362, at 334-244-3278.

         

    • Are you the AUM campus daycare center?
      • No. That center is the Early Childhood Center and may be reached at 334-244-3772 where Ronnie Griffin is the director.
    • Do you have a list of math, science, or writing consultants who tutor privately?
      • Call 334-244-3470 (LC) or 334-244-3265 (ISL) for the contact information on those tutors who tutor privately. These tutors offer their services to the larger Montgomery community as well. Private tutoring is not sanctioned or conducted under the auspices of the LC/ISL.

         

    • Do you proctor tests?
      • Yes. The Instructional Support Lab (Goodwyn Hall 203) proctors tests for AUM students and students from other universities. Please contact Luke Smith at 334-244-3265 for more information.
    • Can the LC/SL suggest a private tutor for someone not enrolled at AUM?
      • The LC/ISL maintains a list of private tutors. We do not, however, guarantee the results of those engaging in private tutoring.  Call 334-244-3470 for information.

         

     

     

    STUDENT HEALTH SERVICES

     

    • Who may be seen as a patient in the clinic?
      • Students, faculty, staff and their dependents may be seen at the health center.

         

    • What kinds of problems/illnesses are you able to treat in SHS?
      • The nurse practitioner in SHS is able to treat most illnesses and/or injuries. An exception to this would be a possible fracture (we don't have x-ray capability) or an illness severe enough to warrant an Emergency Department referral. We also perform health maintenance services such as physical exams, female annual PAP exams, and sexually transmitted disease testing.

         

    • What are your office hours?
      • The clinic is open 8a.m. until 5p.m. M-F when classes are in session.

         

    • What forms of payment are accepted in the SHS?
      • Cash and/or check only. We only file insurance for lab work.

         

    • Do you offer travel vaccines for the public?
      • Yes, while we don't see the public as "patients" in SHS, we do have a travel vaccine program available to the community.
      • Please call SHS for more information at 334-244-3281.

     

     

    AUM BOOKSTORE

     

    • What does it cost to order my cap and gown for tuition?
      • There is no additional charge for the cap and gown from the AUM Bookstore. The cost to each student is covered in the graduation fee.  However, students must order their cap and gown from the AUM Bookstore to participate in graduation. Deadlines vary - contact the AUM Bookstore directly.

         

    • What are the AUM Bookstore hours?
      • The AUM Bookstore is open 7:45 a.m. – 6 p.m., Mondays through Thursdays, 7:45 a.m. – 5 p.m., on Fridays. We're also open the first Saturdays of each semester. Students may review our store hours at our website:http://bookstore.aum.edu.

         

    • Can I use my financial aid to purchase my textbooks?
      • Yes, students who have financial aid in the form of a Stafford Loan and/or Federal Pell Grant may use any of the excess funds after tuition and fees are applied to purchase textbooks in the AUM Bookstore.  These funds are normally available until the Cashier Office processes student's refund checks.

         

    • Does the AUM Bookstore rent textbooks?
      • Yes, the AUM Bookstore currently has over 21 different titles that are rentable. The rental fee is 45 percent of the new book price. An AUM Student ID is required to rent textbooks.

         

    • Where do I get my Student ID?
      • Students may get their AUM Student ID card at the ID card office next to the AUM Bookstore on the main floor of the Taylor Center. Your first ID is no charge. Replacement copies are $10 each.

         

    • Does the AUM Bookstore buy back books?
      • The AUM Bookstore buys back unwanted textbooks from students every day. An AUM Student ID is required.

     

     

    CAREER DEVELOPMENT CENTER

     

    • Are part-time or full-time jobs available on or off campus for students?
      • The AUM Career Development Center provides listings for currently available part-time and full-time positions in and around AUM through their job listings found on your “My AUM” web page. These listings are verified monthly and added daily as they open around the community.  While not every open position is announced to the CDC, we touch base with many of the employers in the area to make sure AUM students have the opportunity to apply for open positions.

         

    • How can I keep up with career events and programs on campus?
      • Keeping informed as to what is going on here in the AUM Career Development Center will give you a great career jumpstart. The best way to join us on our Facebook page at www.facebook.com/AUMCDC!New major opportunities will always be announced there first! Also, visit our web page at www.aum.edu/cdc to learn more about us and the programs and services we offer. Or, simply stop by our offices and ask!  We look forward to working with you on your career journey!

         

    • Will AUM get me a job after I graduate?
      • While no one will “get” you a job at graduation, the AUM Career Development Center can give you the tips, tools, resources, and strategies you need to take ownership in the process and become a successful life-long manager of your career path. Start by scheduling a visit with a career counselor in the CDC!

         

    • What kinds of opportunities exist for students to network with employers?
      • There are many chances to meet with employers in a wide variety of career fields. The AUM Career Development Center sponsors major career fairs and employer visits all during the year, as well as on-campus interviewing for professional employment as well as internship and cooperative education opportunities.

         

    • How does AUM help me with preparation for my job search after graduation?
      • The AUM Career Development Center provides students with the opportunities both in invited classes as well as small group seminars and one-on-one career consultations to learn effective job search skills, including resume writing, interviewing, job search strategies, job market information, and more! These physical and psychological tools give candidates a better understanding of the complex process of finding and negotiating the job market. Contact the AUM Career Development to get started.

         

    • How do I determine what kind of career I can get after graduation?
      • College should be a time of both academic and career exploration and discovery. Finding your unique set of skills, interests, and values and discovering how those translate into the professional job market is one of your first challenges as you begin your college career. The AUM Career Development Center can assist you in this process through career assessments and research to help you develop career focus.  Contact the AUM Career Development Center to begin your career journey!

     

     

    STUDENT INVOLVEMENT AND LEADERSHIP

     

    • What is the Nonprofit Leadership Alliance?
      • The Nonprofit Leadership Alliance is a certificate program that sits on top of any degree. The NLA program at AUM is the only program in the state of Alabama of the more than 70 affiliated campuses across the country. The program has been recognized nationally with the Program Excellence Award, Presidents Award, and Internship of the Year Award. Students who earn the CNP are favored for jobs in nonprofits across the country.

         

    • How do I become a Nonprofit Leadership Alliance Certified Nonprofit Professional?
      • Take Nonprofit Leadership Alliance Capstone course Political Science 4710.
      • Complete an internship in a nonprofit organization.
      • Attend the Nonprofit Leadership Alliance national conference.
      • Participate in community service/service learning projects.

         

    • May I participate in the Nonprofit Leadership Alliance community service/service learning projects without going for certifications?
      • Yes, you can participate in any projects if you are in the student organization or not. Volunteers at all the events are from all over campus and from multiple student organizations.

     

     

    OFFICE OF INSTITUTIONAL EFFECTIVENESS

     

     

     

    HUMAN RESOURCES

     

  • For information regarding part-time or Adjunct faculty vacancies, contact the appropriate University department.  For information regarding Student employment opportunities, contact the Career Development Center at 244-3342 or email career-dev@aum.edu.

     

  • In most instances, yes. Outreach is a free-for-service division of the university and is largely self-supporting. Occasionally, opportunities arise and Outreach services naturally fit with projects that are worth-while for the community. In those cases, Outreach will assist by lending their expertise in a significantly reduced or pro-bono capacity.
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  • How can I apply for a job at AUM?
    • Job vacancies for full-time positions can be found on Jobs@AUM. Scroll over the "About AUM" heading on the home page, then click the "Jobs@AUM" link.  Or you can click the "Employment Opportunities" link on the bottom of the home page.
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    PUBLIC SAFETY

     

  • What are the hours of operation for the AUM Police Department and what services do they offer?
    • The safety of our students, visitors, faculty and staff is a priority.  With all the advantages of a small campus, Auburn Montgomery also has many amenities of a larger university, including our own police department.
    • The AUM Police Department is a 24-hour-a-day, 7-day-a-week police and security department. We take a proactive approach to safety. Auburn Montgomery offers:
      • A well-lit campus
      • Required parking tags for students, faculty and staff to easily identify vehicles
      • Campus police completing hourly rounds of the parking lots, residential areas, and campus
      • Emergency call boxes located in strategic positions throughout campus

       

  • How do I contact AUM Police if I need their assistance? Do I call 911?
    • AUM Police may be contacted by calling 334.244.3424. We suggest programming this number into your telephone. You can call 911, however we suggest calling the AUM Police Dispatch for immediate assistance.

       

  • Where are the AUM emergency plans located?
    • To prepare before an emergency situation arises, faculty, staff, and students should review AUM's Critical Operations Manual on the Public Safety homepage.
    • Crisis Assessment Team
      • The AUM Crisis Assessment Team advises and makes recommendations on incidents involving members of the university community that pose a threat to the safety and well-being of themselves or others. This includes individuals exhibiting behavior that is disruptive, threatening, or causing concern. Anyone who becomes aware of such a situation can report the matter to the team.
      • In the event of a threat, the Crisis Assessment Team will recommend actions to the appropriate chancellor, provost, or vice chancellor(s) in order to protect student(s), employee(s), and the university community. Auburn Montgomery takes any and all threats of violence very seriously, and is committed to seeing a civil or criminal case through to its conclusion. To support the mission of the crisis assessment team, all employees or supervisors MUST echo this point. http://www.aum.edu/about-aum/public-safety/crisis-assessment-team
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    OUTREACH

     

    • Does Outreach charge for the services they provide?
      • In most instances, yes. Outreach is a free-for-service division of the university and is largely self-supporting. Occasionally, opportunities arise and Outreach services naturally fit with projects that are worth-while for the community. In those cases, Outreach will assist by lending their expertise in a significantly reduced or pro-bono capacity.